My cursor opens the welcome page with an error message

Bug Reports
1

Describe the Bug

My cursor opens the welcome page with an error message
Error content:
The editor could not be opened due to an unexpected error. Pleaseconsult the log for more details.

Steps to Reproduce

Toolbar: Help->Welcome

Screenshots / Screen Recordings

Snipaste_2025-07-14_10-20-28.png
Snipaste_2025-07-14_10-20-28.png1246×965 39.7 KB

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.2.4 (user setup)
VSCode Version: 1.99.3
Commit: a8e95743c5268be73767c46944a71f4465d05c90
Date: 2025-07-10T17:09:01.383Z
Electron: 34.5.1
Chromium: 132.0.6834.210
Node.js: 20.19.0
V8: 13.2.152.41-electron.0
OS: Windows_NT x64 10.0.19044

Does this stop you from using Cursor

Yes - Cursor is unusable

2

You could try downloading a previous version then updating.

3

Thank you for your reply. I entered the historical version download address you provided and tried installing multiple versions, but still couldn’t solve the problem

Cursor only added the welcome page feature from version 1.2.0, but when I install version 1.2.0, I still get an error message. Versions below 1.2.0 do not have the welcome feature

4

Hey, thanks for the report. We’ll investigate this.