My screen goes black

Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

My screen goes black when i start the cursor IDE.I’ve necver had a problem with it. I think i just installed the last update and it goes bad.

Steps to Reproduce

I have a geekom with icpu. And just click on start the app.

Screenshots / Screen Recordings

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

I can give it from the UI cause i don’t longer have access to it. where can i find it?

Does this stop you from using Cursor

Yes - Cursor is unusable

2

Hey, thanks for the report. Since the UI isn’t accessible, please try:

  1. Clear Cursor app data:

    • Press Win + R, type %APPDATA% and delete the Cursor folder
    • Press Win + R, type %LOCALAPPDATA% and delete the Cursor folder
    • Reinstall from Download · Cursor

  2. Update your Intel iGPU drivers

  3. If it still won’t start, launch from Command Prompt with:
    cursor --disable-gpu --disable-software-rasterizer

Also, please share:

  • Is the menu bar visible, or is the screen completely black?
  • Exact Windows version Settings > System > About
  • Approximate install date/time of the update
  • Intel graphics model and driver version

If this doesn’t help, we’ll escalate it, since multiple users reported the same issue after a recent update.

3

Hey,

It worked by doing thr 3 first steps you given. I’m on icpu from AMD Radeon. I can now luanch it freely even without using the CLI.

1 Like
4

Hey Deanrie. i used the app since 1 week and all was great but the issue came back again today!!!

5

Thanks for the update. Since the issue returned after a week of normal operation, this points to a deeper GPU rendering problem that needs investigation.

Please check whether any updates occurred:

  • Did Windows update in the past week?
  • Did AMD drivers auto-update? Check the version in Device Manager

If Cursor launches with --disable-gpu, please share:

  • Cursor version (Menu → About Cursor)
  • Exact Windows version (Settings → System → About)
  • AMD Radeon driver version (Device Manager → Display adapters)
  • A screenshot of errors from DevTools Console

The --disable-gpu flag can be a temporary workaround, but we need to understand why GPU rendering is failing with AMD Radeon.

6

Hello

yes sure. is there a way to send you all of this informations on a private way? thanks

7

I’ve sent you a DM.