Pas d'accès au serveur

Support Help
1

Where does the bug appear (feature/product)?

Cursor for iOS

Describe the Bug

Request ID: 0bf5ecf4-3b7d-4b06-a0a0-e67ef3c71c07
The server failed 4 times. Please try again, or contact support if the issue persists.
[unavailable] HTTP/2 session not established after 20001 ms
RetriableError: [unavailable] HTTP/2 session not established after 20001 ms
at nh0 (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9630:131222)
at GSl._executeTurn (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9630:151643)
at async GSl.executeTurn (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9630:140026)
at async Kbe.runAgentLoop (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9625:15868)
at async VGc.streamFromAgentBackend (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:23502:23721)
at async VGc.getAgentStreamResponse (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:23502:48272)
at async j4e._submitChatMaybeAbortCurrent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9598:5134)
at async j4e.submitChatMaybeAbortCurrent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9593:77351)
at async djf.submitMessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9652:38657)
at async a4x.submitMessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:24717:50064)

Steps to Reproduce

during exploring dataset files on the web

Expected Behavior

no response to any prompt

Operating System

MacOS

Version Information

last update, can’t access to the commit

Does this stop you from using Cursor

Yes - Cursor is unusable

4

Hey, thanks for the report. The HTTP/2 session not established after 20001 ms error means the app couldn’t connect to Cursor’s servers within 20 seconds, and this happened 4 times in a row. Usually this points to something on the network path, like a VPN, proxy, firewall, antivirus web filtering, or an unstable connection.

From the stack trace, this looks like the macOS desktop app, not iOS. Please try this:

  1. Fully quit Cursor with Cmd+Q, then open it again.
  2. Open Cursor Settings > Network and click “Run Diagnostics”. Send a screenshot of the result here.
  3. In the same place, set “HTTP Compatibility Mode” to HTTP/1.1.
  4. Fully quit Cursor again with Cmd+Q, reopen it, and send a message in a new chat.

If it still doesn’t work, please try once on a different network, like a phone hotspot, with VPN turned off, and let me know:

  • whether it works on the other network
  • whether you have any VPN, proxy, or antivirus that checks web traffic
  • your Cursor version from Cursor > About Cursor
  • whether you’re signed into Cursor with the same email as on the forum

Let me know how it goes.