Request ID: 8948dbfc-86ef-470b-92e1-2d3add4319e8 {"error":"ERROR_OPENAI","details":{"title":"Unable to reach the model provider","detail":"We're having trouble connecting to the model provider. This might be temporary - please try again in a moment.","add

Support Bug Reports
1

Where does the bug appear (feature/product)?

BugBot

Describe the Bug

Request ID: 8948dbfc-86ef-470b-92e1-2d3add4319e8
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:false}
ConnectError: [unavailable] Error
at ezc.$endAiConnectTransportReportError (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:12375:456006)
at kBo._doInvokeHandler (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:13027:22831)
at kBo._invokeHandler (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:13027:22573)
at kBo._receiveRequest (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:13027:21335)
at kBo._receiveOneMessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:13027:20152)
at GLt.value (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:13027:18244)
at Ee._deliver (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:2962)
at Ee.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:3283)
at xvt.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:12360:12156)
at MessagePort. (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:15027:18433)

Steps to Reproduce

just when I use the agent to check and make codes

Expected Behavior

The AI should be working, just suddenly like this

Screenshots / Screen Recordings

Screenshot 2025-12-24 at 15.03.29.png
Screenshot 2025-12-24 at 15.03.29.png1284×1124 88.1 KB

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.2.36
VSCode Version: 1.105.1
Commit: 55c9bc11e99cedd1fb93fbb7996abf779c583150
Date: 2025-12-18T06:25:21.733Z
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Darwin arm64 25.2.0

For AI issues: which model did you use?

default

Does this stop you from using Cursor

No - Cursor works, but with this issue

2

Hey there.

I looked up your request ID – it looks like the model provider is unable to handle the number/size of your images in a single request.

We should do a better job of surfacing the real error!

In the meantime, the best thing for you to do is probably to start a new chat, and make sure none of your images are larger than 2000x2000 px.

1 Like