Share transcript not working

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

The “share transcript” feature isn’t working. For the past few days getting an error: “Failed to share transcription. Try again later.”

Steps to Reproduce

  • Start any chat
  • Click “three dots”.
  • Click “Share transcript”
  • Get error

Expected Behavior

No idea, I’ve never used this feature. Maybe, I should get some kind of link that I can share.

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.3.41 (Universal)
VSCode Version: 1.105.1
Commit: 2ca326e0d1ce10956aea33d54c0e2d8c13c58a30
Date: 2026-01-16T19:14:00.150Z
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Darwin arm64 25.2.0

Does this stop you from using Cursor

No - Cursor works, but with this issue

3

Hey, thanks for the report. This looks like a server-side issue since the error has been happening for a few days in a row.

I’ll need a bit more info to debug it:

  1. Request ID: Open DevTools (Help > Toggle Developer Tools), try sharing the transcript again, then check the Console. There should be a request ID or error details there. Please paste it here.

  2. Network diagnostics: Run Cursor Settings > Network > Run Diagnostics and paste the results.

  3. Quick checks:

    • Sign out and back in (Cursor Settings > Sign Out > Sign In)
    • If you’re using a VPN, try without it

I’ll share this with the team as soon as I have the logs. That should help us find the cause faster.

4 
workbench.desktop.main.js:13688 [transport] Connect error in unary AI connect ConnectError: [internal] internal error
    at t (workbench.desktop.main.js:12706:476909)
    at async Object.shareConversation (workbench.desktop.main.js:566:27065)
    at async V0.shareConversation (workbench.desktop.main.js:13857:4949)
    at async Object.onShare (workbench.desktop.main.js:13079:1717) 

{
    "arch": "arm64",
    "platform": "darwin",
    "channel": "stable",
    "client_version": "2.3.41",
    "error": {
        "message": "internal error",
        "stack": "ConnectError: [internal] internal error\n    at t (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:12706:476909)\n    at async Object.shareConversation (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:566:27065)\n    at async V0.shareConversation (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:13857:4949)\n    at async Object.onShare (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:13079:1717)",
        "kind": "ConnectError",
        "code": 13
    },
    "service": "aiserver.v1.DashboardService",
    "method": "ShareConversation",
    "requestId": "not-found",
    "code": 13,
    "errorName": "ConnectError",
    "errorDetails": [],
    "timeoutMs": "undefined"
}

workbench.desktop.main.js:15763 Failed to share: ConnectError: [internal] internal error
    at t (workbench.desktop.main.js:12706:476909)
    at async Object.shareConversation (workbench.desktop.main.js:566:27065)
    at async V0.shareConversation (workbench.desktop.main.js:13857:4949)
    at async Object.onShare (workbench.desktop.main.js:13079:1717)

workbench.desktop.main.js:15618 Failed to share transcript. Try again later.

image
image910×918 27.8 KB

It didn’t help.

5

Thanks for the detailed logs. I can see the issue. It’s a server-side error in DashboardService.ShareConversation (code 13: internal error). The fact that the requestId shows not-found also points to a service-level problem.

Your network checks passed, and you’ve already done all the basic troubleshooting steps, so this is definitely not a client-side issue.

I’m handing this over to the team to investigate. They can check the server logs and figure out why ShareConversation is failing with an internal error.

For now, since this feature isn’t working, you can use a workaround. Copy the chat content via the Chat context menu (three dots) > Copy.

I’ll update the thread as soon as I hear back from the team.

7

I’m facing an issue where the share transcript option is not available in my pro plan. It’s mentioned in the docs that the feature should be available on paid plans.

Version: 2.3.41
VSCode Version: 1.105.1
Commit: 2ca326e0d1ce10956aea33d54c0e2d8c13c58a30
Date: 2026-01-16T19:14:00.150Z
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Darwin arm64 24.6.0

Screenshot 2026-01-19 at 7.07.49 PM
Screenshot 2026-01-19 at 7.07.49 PM424×682 53.5 KB

1 Like
8

Hey @destifo, thanks for the report. The team is already looking into issues with the Share transcript feature, and I’ll pass your case along too.

1 Like