The cloud agent is stuck

Where does the bug appear (feature/product)?

Background Agent (GitHub, Slack, Web, Linear)

Describe the Bug

I have two running cursor cloud coding agents that are stuck since a couple of hours and in the web ui the stop buttons don’t do anything.

I was trying to setup the cloud agent environment. The agent made a couple of commits, but now it is frozen. When i clicked “save” (environment) a second agent process got started that is stuck as well.

The cloud terminals are also unresponsive.

Logging out does not work either.

Steps to Reproduce

Login to cursor

Go to "https://cursor.com/dashboard/cloud-agents/environments/r/github.com/MY_GITHUB_REPO_NAME/

Click on “Agent”

Agent window opens. Clicking on “stop” icon. Does nothing. Stuck since about 4 Hrs.

Expected Behavior

Stooping the agent

Screenshots / Screen Recordings

Operating System

MacOS

Version Information

Cloud Agent

For AI issues: which model did you use?

Opus 4.7

For AI issues: add Request ID with privacy disabled

Agent 1:
bc-eb0cac13-5da2-4b64-a3e0-2d43ab632d6f

Agent 2:
bc-d054d0dc-7213-4163-b685-1bc1f4a6a6a0

Does this stop you from using Cursor

Yes - Cursor is unusable

me too

It seems like eventually a cleanup process killed the stuck agents.

My dev environment seems to be clean again.