Took hours to load the file but failed

Support Bug Reports
5

Hey, I’ll need a bit more detail to understand what’s going on:

  1. What exactly isn’t loading: file contents in the editor (blank tab), the file tree on the left, or the whole workspace?
  2. Does it happen only with one project or with any project? How big is the project?
  3. What’s your exact macOS version? Apple menu > About This Mac.

While I’m waiting, try these in order:

Run without extensions:

cursor --disable-extensions

Clear workspace cache:

  • Close Cursor
  • Delete the project folder in ~/Library/Application Support/Cursor/User/workspaceStorage/your_project_hash and make a backup first
  • Reopen Cursor

Logs for debugging:
If nothing helps, go to Help > Toggle Developer Tools > Console tab. If you see red errors there, send a screenshot.

Related thread: Cursor on MacOS infinitely loads a workspace

Let me know how it goes.