Unable to reach model provider Issue

Support Bug Reports
4

Hey, thanks for the report. Network diagnostics are okay, so the issue is likely with the profile or extensions.

Please check:

  1. Clean Profile:
  • Run: cursor --user-data-dir="~/CursorData/temp-profile"
  • In the new window without extensions, test the same models
  • Let me know the result
  1. Extensions:
  • In your regular profile, temporarily disable extensions, especially Nx Console (nrwl.angular-console). This solved the issue in this thread: Unable to Reach Model Provider for All Models Except Composer1
  • If using MCP servers, temporarily rename and disable them, then restart the project. In the mentioned thread, the conflict was with MCP Vercel AI Elements
  1. Data Collection:
  • Help > Toggle Developer Tools > Console - errors at the time of failure (screenshot or copy)
  • The last 2-3 Request IDs from the chat menu
  • List of installed extensions

If everything works in the clean profile, it’s definitely an extension or setting. Send the results and logs, and I’ll help narrow down the cause.