We spend up to $10,000 per day on our account. Every $1,000 it auto-rebills our credit card. Every time it does this, all users and clis get an “You have an unpaid invoice” notification which HALTS all running agents for around 10 seconds. Seems like you have a timing issue between generating the invoice and the payment clearing.
This is MASSIVELY disruptive as we have many long-running agents and it stops them 5-10 times PER DAY and it requires a human to resume.
Steps to Reproduce
Get an account to auto-rebill and use the tools during the invoice generation / payment timing.
Thanks for reaching out. This looks like a billing-related query, and the forum isn’t the right channel for these. The forum team does not have access to account details or the ability to do things like process refunds or manage subscriptions. As such, we’ve unlisted this thread.
Please email [email protected] for assistance. Our billing specialists are the experts in this domain and are best equipped to handle your request.
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Thanks for reporting. I apologize, this is undesirable behavior that we definitely do not want. I’m raising a bug report for this so that we can track it and I’ll let you know of any updates.
We do have streamlined billing offered as part of our enterprise plans, but I totally understand if that is not what you’re looking for. We should fix this behavior regardless. The $1,000 threshold unfortunately can’t be changed for billing increments on the team plans.