Urgent: Cursor AI Crash on MacBook Pro M4 (Professional Account)

[LeGyn]

Hi everyone,

I’m reaching out to report a critical issue that’s seriously impacting my ability to work. I’m using Cursor AI on a MacBook Pro M4, and I keep running into the following error:

“The window terminated unexpectedly (reason: ‘crashed’, code: ‘5’). We are sorry for the inconvenience. You can reopen the window to continue where you left off.”

This keeps happening repeatedly, and it’s becoming a major disruption. For context, I’m using a professional account, so this is quite urgent for me.

Has anyone else experienced this? Or does anyone know of a fix? Any help would be greatly appreciated!

Thanks in advance.

[jesslyn1999]

im using a professional account too, and facing the same issue

[deanrie]

Cursor crashes when loading older messages

Hey, based on complaints from other users, it’s suspected that this error occurs due to chat storage overflow. To fix this, you need to completely reinstall Cursor. If you need all your chat history, you can try saving it in Markdown format using this extension. I hope this helps.

[LeGyn]

I have already uninstalled and reinstalled several times, but I keep encountering the same issue each time. However, it’s worth noting that uninstalling and reinstalling does not affect my conversation history because when I reinstall and open the project I’m working on, I notice that the history is still intact.

[deanrie]

You need to completely uninstall Cursor, here’s a guide:

Cursor – Common Issues