Urgent: Cursor Crashes Immediately After Launch on Windows 11

Dear Cursor Support Team,

I hope this message finds you well. I am writing to seek assistance regarding an issue I’ve encountered with the Cursor application on my Windows 11 system.

Whenever I attempt to open the Cursor client, I immediately receive an error message stating, “The window terminated unexpectedly (reason: ‘crashed’, code: ‘-1073741515’).” After this, the application crashes and I am unable to proceed further.

I have attached a screenshot of the error message for your reference.

System Details:

Operating System: Windows 11
Cursor Version: [Insert version if known]
Error Code: -1073741515

I have already tried the following steps to resolve the issue:

  1. Restarting my computer.
  2. Reinstalling the Cursor application.
  3. Ensuring that my system is up-to-date.

Unfortunately, none of these steps have resolved the problem. I would greatly appreciate any guidance or support you can provide to help me resolve this issue.

Thank you for your time and assistance. I look forward to your prompt response.

  • Best regards

,
Warren Li
6ae8c802-c261-478c-b0dc-ae2e3b73a447

2 Likes

Hi @Li2003 ,

Just letting you know that you mentioned a screenshot of the error message and the screenshot does not seem to be in your post.

Thanks for the reminder, I’ve added it

1 Like

@Li2003 - out of interest, what occurs if you click on New Window?

Does it correct itself?

could you follow these steps? would help me dig in further!

This window flashed by and I didn’t even have time to click on it.

Thank you for your recovery, but I can’t get to the program interface. This box also flashes by. How can I find the log?

Hi @Li2003 ,

On Windows, I believe the logs are located here:

C:\Users\<your-user-name>\AppData\Roaming\Cursor\logs

This is the parent folder of the folder that is opened when doing:

  • Ctrl + Shift + P (to open command palette in Cursor)

  • Typing and selecting Developer: Open Logs Folder

(as mentioned in rishabhy’s link)

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Thank you!

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I have sent the logs and running videos to the designated email as requested

1 Like

Any updates on this issue? I am also facing the same one.