Urgent: Cursor Crashes Immediately After Launch on Windows 11

Bug Report
1

Dear Cursor Support Team,

I hope this message finds you well. I am writing to seek assistance regarding an issue I’ve encountered with the Cursor application on my Windows 11 system.

Whenever I attempt to open the Cursor client, I immediately receive an error message stating, “The window terminated unexpectedly (reason: ‘crashed’, code: ‘-1073741515’).” After this, the application crashes and I am unable to proceed further.

I have attached a screenshot of the error message for your reference.

System Details:

Operating System: Windows 11
Cursor Version: [Insert version if known]
Error Code: -1073741515

I have already tried the following steps to resolve the issue:

  1. Restarting my computer.
  2. Reinstalling the Cursor application.
  3. Ensuring that my system is up-to-date.

Unfortunately, none of these steps have resolved the problem. I would greatly appreciate any guidance or support you can provide to help me resolve this issue.

Thank you for your time and assistance. I look forward to your prompt response.

  • Best regards

,
Warren Li
6ae8c802-c261-478c-b0dc-ae2e3b73a447

2 Likes
2

Hi @Li2003 ,

Just letting you know that you mentioned a screenshot of the error message and the screenshot does not seem to be in your post.

3

Thanks for the reminder, I’ve added it

1 Like
4

@Li2003 - out of interest, what occurs if you click on New Window?

Does it correct itself?

5

could you follow these steps? would help me dig in further!

6

This window flashed by and I didn’t even have time to click on it.

7

Thank you for your recovery, but I can’t get to the program interface. This box also flashes by. How can I find the log?

8

Hi @Li2003 ,

On Windows, I believe the logs are located here:

C:\Users\<your-user-name>\AppData\Roaming\Cursor\logs

This is the parent folder of the folder that is opened when doing:

  • Ctrl + Shift + P (to open command palette in Cursor)

  • Typing and selecting Developer: Open Logs Folder

(as mentioned in rishabhy’s link)

1 Like
9

Thank you！

1 Like
10

I have sent the logs and running videos to the designated email as requested

1 Like
11

Any updates on this issue? I am also facing the same one.

12

I also meet this issue,any update?