[UX Bug] Missing warning modal when upgrading tier with an active promo

Ideas Feedback
1

Hi team,

I want to report a UI/UX edge case in the dashboard that currently traps users in a silent state change.

The Bug / Missing Feature: Currently, if a user is on a promotional yearly plan and decides to temporarily upgrade to a higher tier (e.g., to try Pro+), the billing system allows the upgrade without any explicit warning that doing so will instantly and permanently void the remainder of their promotional plan.

Steps to Reproduce:

  1. Have an active yearly promotional plan.

  2. Click to upgrade to Pro+.

  3. Observe the checkout flow — there is no alert or confirmation dialog warning the user about the destructive nature of this state change.

  4. The user completes the upgrade, completely unaware that their 12-month promo state has just been permanently deleted from the database.

As a fellow developer, I understand how automated billing state machines handle subscription replacements. However, allowing a destructive action like this without a frontend confirmation modal is a severe UX flaw that penalizes users for trying higher tiers.

Suggested Fix: Please add a simple UI intercept before the checkout completes: “Warning: Upgrading your plan will immediately cancel your current promotional period, and it cannot be restored. Do you wish to proceed?”

(Note for mods: I have already emailed [email protected] regarding my account and have an open ticket for reference: T-H1451. I am posting this here strictly as a bug report and feedback for the product/UI team so other users don’t fall into the same trap. Please leave this open for the dev team.)

8

Just doing a quick follow-up on this UX bug. Has the product/UI team had a chance to log this issue into the backlog yet? I’m still trying to resolve the fallout of this missing warning on my own account via email, but I really hope a simple confirmation dialog can be added soon to save other users from this frustrating experience.

12

Hey @Backup_Microtik, thanks for the feedback and for following up.

Changing to a different plan replaces your current subscription, so any promotional pricing attached to the old plan ends at that point. That’s how plan changes work today, and we don’t have plans to add a separate warning for it right now!

For anything about your own account, please keep working with support on your open ticket. They’re the right people to look at your specific situation.

13

Hi Colin,

Thanks for the candid reply. I find it highly disappointing that the team has no plans to add a simple confirmation warning for a destructive billing action. Allowing users to unknowingly wipe out an 11-month promotion just by temporarily testing a higher tier is objectively poor UX and penalizes your users.

As suggested, I will keep pursuing a manual restoration of my lost promo period via my open email ticket (where I am still waiting for a human response for about 9 days).

I strongly urge the product team to reconsider this stance. A single confirmation popup would save everyone a lot of frustration.