Violation of EU Consumer Rights – Non-transparent Billing and Usage Limit Practices

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Dear Cursor administrators,

I would like to formally inform you that through your non-transparent policies, you are violating the rights of individual consumers in the European Union.

When you advertise “Unlimited agent requests”, this must truly mean unlimited. The vague disclaimer “Usage limits apply for some models” is not sufficient under EU consumer law — it must be clearly defined, including the exact restrictions, affected models, usage thresholds, and reset cycles.

Moreover, the message:

“You’ve hit the rate limit on this model. Switch to a different model, upgrade to Ultra plan for 20x higher limits on Claude / Gemini / OpenAI models, or set a Spend Limit for requests over your rate limit.”

does not provide sufficient clarity for users. It causes confusion and misleads the consumer. At no point can the user know:

  • How much usage is included in the plan;
  • How much has already been consumed;
  • When the rate limits reset.

This violates fundamental EU principles of transparency, predictability, and fair communication.

Furthermore, any change to the pricing structure or usage limitations during an active subscription period is not permitted under EU law unless:

  1. The user was clearly informed in advance (with sufficient notice, typically at least 15 days);
  2. The contract allows for transparent and fair modification procedures;

Legal Basis for Complaint:

  1. Directive 2011/83/EU on Consumer Rights
  • Articles 6 and 8: require clear, intelligible pre-contractual information regarding service terms and pricing.
  • Service providers must not make misleading claims or hide material limitations.
  • EUR-Lex – Directive 2011/83/EU
  1. Regulation (EU) 2019/1150 on Platform-to-Business Relations (P2B Regulation)
  • Articles 3 and 5: require transparency in terms and conditions, including prior notice (min. 15 days) for changes and clear disclosure of usage limits or suspension criteria.
  • EUR-Lex – Regulation 2019/1150

As a citizen of the European Union, I intend to file a formal complaint with the Consumer Protection Authority, as your current practices appear to be in direct breach of both legal texts above.

I kindly request that you:

  • Clearly define all limitations on usage and reset mechanisms;
  • Refrain from modifying pricing or limits during an active billing cycle without proper notification and user acceptation.

Sincerely,
Alin

@truell20

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