About the Help category

Support Help
1

Not sure if it’s a bug? Just stuck? Ask here.

3

Please can someone help me.
My main work account is blocked for some reason. I have reached out to [email protected] but no response. I have activated pro on that account but can’t sign in at all. Can someone please reach out to me ASAP. I use that account to work and its blocking me for so long.

5

i have purchased pro subscription but it is showing that i am using free plan. i have reached the support via mail but no response.. please help me how to get refund or solvew the issue

7

How to install the ms-vscode.remote-container plugin instead of anysphere.remote-containers?

I’m using podman to maintain my containers. Everything works fine when I use an older version of Cursor with ms-vscode.remote-container.However, the newest version of Cursor forces installing anysphere.remote-containers, which is unable to work with podman.

8

Hello,

I recently asked Cursor to generate a website for my project. I provided the name examples.com (which I registered myself) and asked the agent to build a landing page and basic structure for the product.

After the site was generated, I discovered that the produced code contains content that appears almost identical to an already existing website at example.com. This includes very similar structure, colors, menu layout, and even some text passages.

For example, one of the FAQ texts generated in my project reads:

“Absolutely. All photos are encrypted, processed securely, and automatically deleted after your book is created. We never share or store your images beyond production.”

This appears to match text on the existing site.

My concern is that the AI agent may have used an existing website as a template or source when generating the code. This was not my intention — I wanted an original website created from scratch.

Could you please clarify:

  1. Whether Cursor agents can pull or replicate content from existing websites during generation.

  2. Whether there are safeguards preventing copying or close replication of existing sites.

  3. What steps you recommend to ensure that the generated site content is fully original.

I want to make sure I am not unintentionally using copied material and that my project remains fully original.

Thank you for your help.

11

Hi, I’ve been stuck in a loop with a bot for a billing issue. I was hoping I could get support from a human representative. Please let me know if you can help! @deanrie Thanks.

12

[Urgent] Account Lockout: “Too many challenges” error during phone verification

Hi Cursor Team,

I am attempting to set up a new account, but I’ve run into a persistent lockout during the phone verification stage.

The Issue:
While trying to verify my new phone number, I didn’t have immediate access to my device. I clicked “Resend Code” a few times, which triggered a security lockout. I am now receiving the error: “Too many challenges with this number.”

Steps Taken:

  • I have tried waiting, but the lockout hasn’t cleared.

  • I am trying to use a new number, but the system seems stuck on this error state.

Request:
Could a member of the team please reset the verification attempts/rate limit for my account?

Thank you for the help!