Accidentally bought a whole year!

General
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1

I love cursor, and I wanted to use it for my freelancing so I want to pay for it but I accidentally bought a whole year instead a month, I need a refund and then I’ll buy again monthly. I’ve sent a mail to the direction listed but got no response yet. Can anyone help me with this please?

2

So am I being ignored or…?

3

Have u emailed about the issue?
They are not replying email

4

I mailed to both hi@cursor and the founder and nothing yet.
Then I commented another post in here where someone reply but then nothing and posted this but I’m getting really disappointed with the customer service.

5

Hey! I believe I emailed you back, but please let me know which email you’re using if you haven’t gotten my emails!

6

Hi, Hi! I got this mail but nothing else. The mail I use is helustea@gmail.com

7

Yup - I emailed you back yesterday and this morning! (on the account cancellation thread)

8

Weird. I checked spam but nothing. Anyway we are already here. I’m actually responding through email but I guess this is published on the forum, right?

9

Can you tell me how can i send you a regular mail. I have nothing from you on spam either. or please consider implementing a normal customer service account

10

We’ve sent over a refund! Should show up on your end within a few days.

1 Like
11

Awesome, thanks!

12

Hi, sorry my account still on “Pro” and see nothing on my end yet

13

I believe the initial charge was never taken from your account. This is what I see on my end! Can you double check to make sure your card doesn’t have any payments on it?

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