Hi all - I’m getting a ‘Bot failed to respond’ with every message I send and I don’t seem to be able to reset the Grok Bot’s computer doesn’t seem to do anything and is just hanging. Update also doesn’t work and fails. Any thoughs? I just signed up this morning and used it for about an hour before it happened.
Hey @alanwicker, thanks for the report, and sorry for the rough first day.
We dug into it: the computer behind your Bots got stuck this morning, and the Reset/Update actions you tried were being blocked while a settings conflict on your account was still settling. That’s why they seemed to hang or fail.
It’s settled now, so could you try Settings → Updates → Reset Grok Bot’s Computer one more time if it’s still not working?
Heads up that this morning’s files on the computer may not survive the reset, since it never got a chance to save a snapshot.
Super grateful for the respond Colin. Tried and still facing the same issue.
M
Still unable to use Grokbot or reset the computer. Grateful for any support please.
Had the same issue and there is currently a UI overlay issue with the reset window.
I managed to fix it, the restore window just opens behind the settings modal but is still there.
If you press TAB you can select the restore button behind and press enter to run the restore. It will then appear correctly and show you the status
Thanks so much for sharing - are you on Windows? I’m on Mac and sadly tab doesn’t help much 
i am also on mac,
you need to press tab multiple times until you don’t see any selection,
just try Tab + enter, tab tab enter and so on, i don’t remember the exact combination but it worked after a few tries
Tab and enter did the trick - cunning. Thanks so much for taking the time to share. You’re a gent.
Hey all,
The issue requiring Tab + Enter should be fixed now in Grok Bot’s latest release. Thanks again for sharing the trick @Artur_Kre, I think it helped a lot of folks!
Reset failed with “partial state” four times, Update failed, Recover is not offered, computer stuck on “still starting up” since ~12:35am MT Aug 29
Hi, I’m having this same issue. Grok can’t spin up a computer. I’ve tried updating, closing the app, and resetting the Groks computer multiple times, but no luck. It’s been about 8 or so hours like this. Thanks for any help!
Well the issue either self-resolved or the reset buttons don’t work, but the computer is actually active. I decided to take a look at my agents’ computer and it booted right up.
Hey all,
To avoid megathreads where multiple issues report similar-looking issues, I’m going to close this thread. Please create a new, distinct thread if you run into issues!