Chat Feature Stuck on "Generating" – No Output or Response

Support Bug Reports
1

Describe the Bug

Hi, I’m experiencing an issue with the chat feature in Cursor. Whenever I try to use the chat, it gets stuck on “generating” and never produces any output or response. I also can’t stop the process once it starts.

Here are my environment details:

Operating System: Windows 11 24H2
Cursor Version: 1.2
Node Version: v22.17.0
Project Type: WeChat Mini Program

Steps to Reproduce

I’ve tried restarting Cursor and my computer, but the issue persists. Is there any way to fix this, or is anyone else experiencing the same problem? Any help would be appreciated!

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

版本: 1.2.2 (user setup)
提交: 1.99.3
日期: faa03b17cce93e8a80b7d62d57f5eda6bb6ab9f0
Electron: 2025-07-07T06:19:13.016Z
ElectronBuildId: 34.5.1
Chromium: undefined
Node.js: 132.0.6834.210
V8: 20.19.0
OS: 13.2.152.41-electron.0

Does this stop you from using Cursor

Yes - Cursor is unusable

2

Hey, which model are you using? Also, do you have any MCP servers connected? Please check the DevTools panel for any errors.

3

Hi,

  1. Before the issue occurred, I was using the “auto” model.
  2. I do not have any MCP servers connected.
  3. I’m not sure where to check for DevTools errors, as I am very new to this software.
    Would it be possible to communicate via email? My email address is: [email protected]

Thank you!

4

You can open the DevTools panel from the Command Palette.

image
image1526×434 30.3 KB

cc @danperks

5

Hi,

I am getting the following error in Cursor:

devtools报错
devtools报错1915×531 150 KB

devtools2报错
devtools2报错1926×790 193 KB

6

Dear Cursor Support Team,

I am writing to report a persistent and frustrating issue with Cursor (version 1.2.4) on Windows.

Issue Description:

  • Every time I open Cursor, the chat interface freezes at “Generating” and never responds.
  • The only workaround is to delete the entire C:\Users\Troila\AppData\Roaming\Cursor folder and re-login, after which Cursor works normally for the rest of the day.
  • However, after shutting down and restarting my computer, the problem returns, and I have to repeat the process.
  • This issue has been ongoing for several versions, and I have already reported it multiple times, but have not received any response or solution from your team.

Additional Information:

  • Cursor version: 1.2.4
  • OS: Windows 10/11
  • I have tried reinstalling, running as administrator, and disabling antivirus software, but the issue persists.
  • The problem seems related to local cache or database corruption.

Request:

  • Please acknowledge this issue and provide a concrete solution or at least an update on your progress.
  • If you need logs or further information, I am happy to provide them.

Frankly, the lack of response from your support team is disappointing, especially for a paid product. I hope you can take this issue seriously and address it as soon as possible.

Thank you for your attention.

2 Likes
7

devtools报错6
devtools报错61920×991 249 KB

8

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