Chat is not working

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I encountered an issue where I cannot get any responses in Cursor’s chat window. When I opened the network diagnostics, I noticed that the API and Chat sections kept loading, as shown in the screenshot. After switching the HTTP protocol to HTTP/1.1, the API and Chat sections worked normally, but the chat conversations still did not return any responses.

There’s also a strange problem: when I uninstall Cursor and delete the AppData\Roaming\Cursor directory, then restart my computer and reinstall Cursor, everything works fine. However, after opening a project in Cursor and then restarting Cursor, the issue appears again.

Steps to Reproduce

chat not working

Screenshots / Screen Recordings

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.6.27 (user setup)
VSCode Version: 1.99.3
Commit: d750e54bba5cffada6d7b3d18e5688ba5e944ad0
Date: 2025-09-17T20:21:17.042Z
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Windows_NT x64 10.0.26100

Does this stop you from using Cursor

Yes - Cursor is unusable

1 Like

Hey, thanks for the report. There might have been changes in your network from the provider’s side, or you switched to a VPN, or turned it off. Also, could you try adding Cloudflare DNS in your network system settings? Add the address 8.8.8.8 or 1.1.1.1. Some users have reported that this can fix the issue.

I manually set the DNS IP address to 8.8.8.8 and restarted my computer, but the issue still persists.

Here are two additional pieces of information:

  1. When I open a new Cursor app window without opening any project, there is a certain chance that the chat works normally. But once I open a project or restart Cursor, it stops working again.

  2. In HTTP/2.0 mode, the chat never gets a response. In HTTP/1.1 mode, after a long time it eventually shows: “Connection failed. If the problem persists, please check your internet connection or VPN.”

1 Like

I uninstalled Cursor and deleted all related directories, then reinstalled it. The chat worked normally at first, but by the third conversation, it stopped responding again.

It seems like the chat issue could be related to cached data in the AppData directory. Some users have reported that clearing this folder temporarily resolves the problem, but it reappears after reopening a project.

1 Like

Now I can reliably reproduce the issue:

  1. Open a Cursor window without any project directory and open the chat window.

  2. The first few conversations work normally, but by the 3rd or 4th conversation, it stops responding.

Hey, thanks for the report. Could you tell me which model you’re using? Also, let me know which Cursor version you’re on. It would also help if you could share the request ID. To do that, please disable Privacy Mode.

I’m using Auto mode;
The Cursor version is 1.6.27.
I’m a business plan user, and by default, Cursor runs in privacy mode. However, I’m still able to copy the request ID, and I’m not sure whether it’s valid.

request ID(today):9b87f88f-9227-415d-ac9c-6d991aa66ca4

Version: 1.6.27 (user setup)
VSCode Version: 1.99.3
Commit: d750e54bba5cffada6d7b3d18e5688ba5e944ad0
Date: 2025-09-17T20:21:17.042Z
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Windows_NT x64 10.0.26100

Thanks for the info. Could you also try upgrading to version 1.6.42 and check if the issue persists?

The issue still persists. :sob:

Could you let me know if you’re using any MCP servers? Also, could you try turning on a VPN? As I understand it, this only happens in Auto mode. Do other models work well?

I’ve identified the root cause: the issue was caused by our company’s encryption software.

1 Like

It’s working normally now. Thank you very much for your reply!