Chat stopped working yesterday

Bug Report
1

Hi, the chat stopped working yesterday. I dont know why, I tried to log out and in again. Restarting the computer, turning off my VPN (Have had cursor + vpn running for about a year with no problems). I even unistalled cursor and reinstalled it. But nothing of the “easy fixes” solves this issue.

When i submit a question to the chat this is what happens in the Developer Tools → Console:

Cursor
Cursor866×1056 56.6 KB

My system information from Cursor-> Help → About:

Version: 0.41.3
VSCode Version: 1.91.1
Commit: 51c8aff7cb5a89f4a0e462fbacab938bdbfaf140
Date: 2024-09-25T17:13:50.377Z
Electron: 29.4.0
ElectronBuildId: undefined
Chromium: 122.0.6261.156
Node.js: 20.9.0
V8: 12.2.281.27-electron.0
OS: Windows_NT x64 10.0.22631

I checked my logfiles in C:\Users[YourUsername]\AppData\Roaming\Cursor\logs, most of them were empty, sharedprocess.log complained about c#:
2024-10-04 23:05:49.255 [warning] [csharp]: Couldn’t find message for key configuration.dotnet.unitTests.runSettingsPath.markdownDescription.

remoteTunnelService.log said that remotetunneling is not avaliable:
2024-10-04 22:45:47.665 [error] Missing ‘tunnelApplicationConfig’ or ‘tunnelApplicationName’ in product.json. Remote tunneling is not available.

And in main.log there is multiple crashes with code 134:
2024-10-04 22:45:45.029 [info] update#setState disabled
2024-10-04 22:45:45.032 [info] update#ctor - updates are disabled as there is no update URL
2024-10-04 22:45:45.090 [error] [storage state.vscdb] error checking size of src.vs.platform.reactivestorage.browser.reactiveStorageServiceImpl.persistentStorage.workspaceUser: Error: Unexpected number of rows - 0
2024-10-04 22:45:45.118 [error] [uncaught exception in main]: Error: SQLITE_CANTOPEN: unable to open database file
2024-10-04 22:45:45.119 [error] Error: SQLITE_CANTOPEN: unable to open database file
2024-10-04 22:49:47.515 [info] Extension host with pid 36828 exited with code: 0, signal: unknown.
2024-10-04 22:49:47.515 [error] [UtilityProcess id: 1, type: extensionHost, pid: 36828]: crashed with code 134 and reason ‘crashed’
2024-10-04 22:53:20.382 [info] Extension host with pid 38224 exited with code: 0, signal: unknown.
2024-10-04 22:53:20.383 [error] [UtilityProcess id: 2, type: extensionHost, pid: 38224]: crashed with code 134 and reason ‘crashed’
2024-10-04 22:56:43.860 [info] Extension host with pid 30552 exited with code: 134, signal: unknown.
2024-10-04 22:56:43.860 [error] [UtilityProcess id: 3, type: extensionHost, pid: 30552]: crashed with code 134 and reason ‘crashed’
2024-10-04 23:00:14.971 [info] Extension host with pid 37828 exited with code: 0, signal: unknown.
2024-10-04 23:00:14.971 [error] [UtilityProcess id: 4, type: extensionHost, pid: 37828]: crashed with code 134 and reason ‘crashed’
2024-10-04 23:03:39.851 [info] Extension host with pid 25220 exited with code: 0, signal: unknown.
2024-10-04 23:03:39.851 [error] [UtilityProcess id: 5, type: extensionHost, pid: 25220]: crashed with code 134 and reason ‘crashed’
2024-10-04 23:07:16.497 [info] Extension host with pid 41676 exited with code: 0, signal: unknown.
2024-10-04 23:07:16.498 [error] [UtilityProcess id: 6, type: extensionHost, pid: 41676]: crashed with code 134 and reason ‘crashed’
2024-10-04 23:10:29.816 [info] Extension host with pid 42236 exited with code: 0, signal: unknown.
2024-10-04 23:10:29.817 [error] [UtilityProcess id: 7, type: extensionHost, pid: 42236]: crashed with code 134 and reason ‘crashed’
2024-10-04 23:13:42.209 [info] Extension host with pid 26596 exited with code: 134, signal: unknown.
2024-10-04 23:13:42.209 [error] [UtilityProcess id: 8, type: extensionHost, pid: 26596]: crashed with code 134 and reason ‘crashed’

Does anyone know what causes this and how i may fix it?

1 Like
2

same issue - cursor is down for me

1 Like
3

Hi @JonasHagstrom79

Did you follow these instructions to remove it?

And did you add any extensions?

4

Hi, I did not clean everything when i uninstalled it seems.
The link that you provided and doing this:
Windows - Delete %APPDATA%\Code and %USERPROFILE%\.vscode. Got Cursor up and running for me again, thanks alot for the help :slight_smile:

5

Happy to help :blush:

6

Hey, I have a similar (same?) issue.
I can no longer chat within a singular chat instance. It is possible to do so in another, newly created one, for example. But since this one has all my context it would really impact me quite a bit if I had to start a new one.

If I were to uninstall and reinstall Cursor, would I retain the chats from before?

This is how it looks when I press Enter in chat.

image
image1026×176 1.72 KB

1 Like
7

Any answer to this?

8

Hi @raphaelloder ,

You might want to start a new topic with details from following these steps (also include what LLM you have selected in the Chat):

https://docs.cursor.com/troubleshooting/troubleshooting-guide

Depending on how much free time you have at the moment, you may also be interested in making a back up of sorts by following the steps here:

I followed the steps the other day and found it quite interesting (only took 10 mins or so), I had a chat going with Chat GPT at the same time to ask questions about the process that I wasn’t sure of, and it had no problems answering them.

9

Any instructions for Macs? I keep having to re-train the chat on the project i’m working on and its a bit painful.

1 Like