Cloud agent can't see uploaded images

[Robin_Weston]

Where does the bug appear (feature/product)?

Background Agent (GitHub, Slack, Web, Linear)

Describe the Bug

The cursor cloud agent is unable to access images uploaded via the ‘Add file’ icon.

To quote the agent directly:

“Thanks for the clarification. I still don’t have programmatic access to chat-uploaded files in this runtime unless they’re materialized as filesystem paths, and they aren’t showing up in the accessible directories.”

Steps to Reproduce

Upload an image in a chat message inside a cloud agent. Ask the agent what it can see

Expected Behavior

It should be able to see the image. In our case these are screenshots of bugs, which are obviously important when fixing issues.

Screenshots / Screen Recordings

Operating System

MacOS

Version Information

Cloud agent

For AI issues: which model did you use?

Codex 5.3 High

For AI issues: add Request ID with privacy disabled

https://cursor.com/agents/bc-044056ed-ec16-597c-9e6e-c8059a266541

Does this stop you from using Cursor

No - Cursor works, but with this issue

[Colin]

Hey Robin, thanks for the report!

I just tested this and I’m able to share images with Cloud Agents and have them described correctly (see attached screenshot). My test was started directly from cursor.com/agents.

How are you starting your agents? Through Slack, GitHub, or cursor.com/agents? If you try starting one from cursor.com/agents and attaching the same images, is it able to see them?

[Robin_Weston]

This one was started via Slack.

I can confirm that the same image sent to a fresh agent via cursor.com/agents works fine.