Cloud agent fails on start: "team environment snapshot is invalid" despite successful setup

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Background Agent (GitHub, Slack, Web, Linear)

Describe the Bug

When making a new environment and starting a new cloud agent, it fails immediately with “We couldn’t start the agent’s computer, please help us set it up again. Your team environment snapshot is invalid. Open Setup and save a fresh team snapshot.”

Steps to Reproduce

cursor onboard and setup vm, save, then start a new agent after

Expected Behavior

continues after setting up environment

Operating System

MacOS

Version Information

https://cursor.com/agents

Additional Information

old snapshots can pass setting up environment as long as i save to team without adding to conversation

Does this stop you from using Cursor

Yes - Cursor is unusable

4

Hey, thanks for the report. This is a known issue on our side. Environment snapshots can sometimes end up in an invalid state during creation.

Try this workaround:

  1. Go to your Cloud Agent environment settings
  2. Select “Reset to Default Ubuntu”
  3. Go through the environment setup again and save a new snapshot

If it happens again after that, let me know.

The team is aware and is working on making this more stable. For now, a reset and recreating the snapshot is the most reliable fix.

5

Hi Dean, I only see Start from existing environment → None. Is that what you are referring to? In that case I went through that process already.

6

Hello the issue is resolved now. Just didn’t work yesterday.