Computer use cloud agent snapshot not applied

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Background Agent (GitHub, Slack, Web, Linear)

Describe the Bug

I just set up a cloud agent snapshot (I can see it in Dashboard → Cloud Agents → Environments → “Repository environment active” → snapshot-20260225-79116ad3-a731-493f-ad39-291fac3c9423 under Team)

The setup was successful and I got a good video of browser in the agent desktop that showed our product frontend running successfully in the agent.

However, in subsequent agents triggered through Linear or the web UI, the agent uses shell commands and not anything that looks like desktop, and when I open the right side menu and click desktop I get the error message “Could not connect to Desktop”

I see the setup run at Feb 24, 23:43 UTC

Steps to Reproduce

  1. Initialize an environment using the agentic flow
  2. Click “save” on the environment once finished
  3. Trigger a new cloud agent run

Expected Behavior

Be able to see agent desktop

Screenshots / Screen Recordings

screenshot2.png
screenshot2.png966×2204 63.1 KB

Operating System

MacOS

Version Information

Version: 2.6.0-pre.30.patch.0
VSCode Version: 1.105.1
Commit: b7f1857a3b35e0b1f03073389bd4bfc4c43d0ef0
Date: 2026-02-22T23:27:20.837Z (2 days ago)
Build Type: Stable
Release Track: Nightly
Electron: 39.4.0
Chromium: 142.0.7444.265
Node.js: 22.22.0
V8: 14.2.231.22-electron.0
OS: Darwin arm64 24.6.0

Does this stop you from using Cursor

No - Cursor works, but with this issue

3

Ok, solution to wonderers :slight_smile:

Don’t forget to delete your existing environment.json file from .cursor/

5

We have the same issue, but we don’t have an environment.json file in .cursor/

6

The issue was that the computerUse tool and RecordSession tool are NOT available to cloud agents using the Composer family of models.