Cloud/Background agents stuck

Support Bug Reports
1

Where does the bug appear (feature/product)?

Somewhere else…

Describe the Bug

When trying to start a cloud agent, it hang with this message. Is there any way to halt the blocking agent?

Message: [Status] Blocked on Background Agent (pod-qat33l6ncnc4xnxqxce72wzjga)
Request ID: bc-984103a3-3bac-4c65-961e-a1f4f0818ae4

Steps to Reproduce

Start any cloud agent with my current environment.json

Expected Behavior

Agent starts

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.0.77
VSCode Version: 1.99.3
Commit: ba90f2f88e4911312761abab9492c42442117cf0
Date: 2025-11-13T23:10:43.113Z
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Darwin arm64 24.6.0

Does this stop you from using Cursor

No - Cursor works, but with this issue

2

Hey, thanks for the report. This is a known server-side issue affecting Cloud Agents. The team is actively investigating.

Workaround: local agents and worktrees should work normally while the fix is in progress. You can use those for now.

I’ll flag your report with the team. Sorry for the inconvenience!