Cloud agents fail to start

Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I connected my GitHub account and I can list the repositories normally via the web.
But I can’t use the cloud agents.
The cloud agent option doesn’t appear in the chat, and in the settings it’s stuck on “Workspace Configuration” Loading…

Steps to Reproduce

Connect github and try to use.

Screenshots / Screen Recordings

Captura de Tela 2025-11-01 às 17.30.51.png
Captura de Tela 2025-11-01 às 17.30.51.png1028×682 33.3 KB

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.0.43
VSCode Version: 1.99.3
Commit: 8e4da76ad196925accaa169efcae28c45454cce0
Date: 2025-10-30T18:49:27.589Z
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Darwin arm64 25.0.0

Does this stop you from using Cursor

No - Cursor works, but with this issue

2

Hey, thanks for the report. I found a related thread where others had similar loading issues. Let’s try some troubleshooting steps:

Network diagnostics: Open Cursor Settings > Network > Run Diagnostics. Could you share a screenshot of the results?

VPN/Proxy check: Are you using a VPN or a corporate network? Some users found VPN interference caused cloud agent initialization issues even when diagnostics passed.

Create an environment file: Create a .cursor/environment.json file in your repository with:

{
    "snapshot": "POPULATED_FROM_SETTINGS"
}

Let me know what the diagnostics show and whether the environment.json file helps!

3

I’m getting this also on a fresh repo, adding the environment.json made settings UI show up, but I’m still can’t start a cloud agent. Version: 2.0.64