Compute Index, handshake failed

Support Bug Reports
1

I know this has been asked several times, but I cannot see any solutions. It worked for several weeks perfectly now and then suddenly it stopped working. I have a pro account fyi.

Is there a cache folder I can try to delete, I tried restarting, tried deleting the Index and starting over but it just keeps on failing now on folders that I know 100% worked. Is there anything I can try to fix this?

2

I donā€™t think itā€™s anything youā€™re doing wrong Johnsters. There is an ongoing issue with OpenAIā€™s Embeddings, which is resulting in issues with Codebase Indexes. See here for updates: https://status.cursor.com/

CleanShot 2025-01-21 at 21.55.37@2x
CleanShot 2025-01-21 at 21.55.37@2x1786Ɨ672 61.4 KB

3

I am also experiencing the same issue, is there an expected date for when is going to be fixed ?

I see that issues like this have happened before

4

Hey, this should be fixed now!
We rely on OpenAI for this part of Cursorā€™s functionality, which has been having issues for the majority of the day, but a fix is now rolled out and codebase indexing should be back to full functionality.

1 Like
5

Thanks for the explanation and the update !

I can confirm is working now :+1:

6

For some reason I still get the handshake failed error, I changed the model of the indexing and still the same for some reason

7

Hey, is everything resolved now? We had a few users who may have had some teething issues here, but we believe everything should be working as normal now.

8

Hello, Not for me at least.

9

I see it working right now !

10

Yes, the model TextEmbeddingsLarge3 now works but the other model VoyageCode2 does not work sadly

I learned that VoyageCode2 is better with coding so I hope there will be a fix for it

11

Hi. Iā€™ve started experiencing issues from about an hour ago. Indexing is failing and agent is not following instructions given. I have to provide an instruction in the chat to the letter even though I have it in my instructions (rule of ai).

12

same here, it seems the main server is down or not responding. I get ā€œHandshake failedā€ when trying to index. For some reason it was able to delete the index, or at least it said it did.

13

Hey @snowpearsor and @non-npc, we had some downtime a few hours ago that affected all our services, but we should be back up and running now!

1 Like
14

ry disabling HTTP/2 by setting:

cursor.general.disableHttp2

It might not be the root cause, but this worked for me. Worth a shot! :rocket:

15

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