Connection to any model but Auto failing

[derekmizak]

Describe the Bug

Connection to any model but Auto failing
Request ID: d1bc5843-049e-429e-8a19-0610bee39fc1
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:},“isExpected”:false}
ConnectError: [unavailable] Error
at BWa.$endAiConnectTransportReportError (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:4846:224431)
at wsr.S (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:17762)
at wsr.Q (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:17540)
at wsr.M (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:16628)
at wsr.L (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:15729)
at Wyt.value (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:14521)
at we.B (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:2398)
at we.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:2617)
at Ynt.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:4833:10379)
at u.onmessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:7043:13881)

Steps to Reproduce

Send any message to any model but Auto

Expected Behavior

Responses should be provided and not just errors

Screenshots / Screen Recordings

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.3.9 (Universal)
VSCode Version: 1.99.3
Commit: 54c27320fab08c9f5dd5873f07fca101f7a3e070
Date: 2025-08-01T20:27:38.378Z
Electron: 34.5.1
Chromium: 132.0.6834.210
Node.js: 20.19.0
V8: 13.2.152.41-electron.0
OS: Darwin arm64 24.5.0

Does this stop you from using Cursor

Yes - Cursor is unusable

[deanrie]

Hey, thanks for the report, does creating a new chat resolve the issue?

[derekmizak]

Nope - I have tried creating a new chat, restarting and all of the usual magic - no luck. I have checked the network and it was always green

[deanrie]

Could you share the request ID? First, you need to disable privacy mode.

Cursor – Getting a Request ID

[derekmizak]

This is the request ID - I did send it in the first message:

Request ID: d1bc5843-049e-429e-8a19-0610bee39fc1
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:},“isExpected”:false}
ConnectError: [unavailable] Error
at BWa.$endAiConnectTransportReportError (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:4846:224431)
at wsr.S (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:17762)
at wsr.Q (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:17540)
at wsr.M (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:16628)
at wsr.L (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:15729)
at Wyt.value (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:14521)
at we.B (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:2398)
at we.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:2617)
at Ynt.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:4833:10379)
at u.onmessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:7043:13881)

[danperks]

Hi, are you using any MCP servers? Looking at the request ID, it looks like that might be the issue?

[derekmizak]

I did but I have disabled them -

[derekmizak]

It is getting frustrating - a second-day cursor is not working for any models but Auto.

At this stage, I have zero indication if anyone is working on this. I would say that the answer to the question “Should I upgrade my plan to $60 or $200?” is very simple - not a chance.

Saying that I am annoyed is like not saying anything.

Request ID: 1ba03116-ff6a-48a3-85fa-3c2c12f89483
{“error”:“ERROR_UNSPECIFIED”,“details”:{“title”:“Internal server error.”,“detail”:“If the problem persists, please check your internet connection or VPN, or email us at ``[email protected]``.”,“additionalInfo”:{},“buttons”:},“isExpected”:false}
ConnectError: [internal] Error
at BWa.$endAiConnectTransportReportError (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:4846:224431)
at wsr.S (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:17762)
at wsr.Q (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:17540)
at wsr.M (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:16628)
at wsr.L (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:15729)
at Wyt.value (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:495:14521)
at we.B (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:2398)
at we.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:2617)
at Ynt.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:4833:10379)
at u.onmessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:7043:13881)

[derekmizak]

Hey Cursor - any chance for any update, any troubleshooting? Anything? Hello - are you even there? @deanrie

[derekmizak]

Hi Cursor - do you have any response - it is third day when I cant access any models

[derekmizak]

Maybe those console errors would help you to diagnose:

[derekmizak]

I did managed to fix those “Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider.” errors by complete removal and reinstallation clean Cursor. When reinstalling I didn’t import anything from VSCode and just used clean vanilla cursor only.

Apart of removing cursor app from the Applications I have additionally remove associated files from your Library folder and possibly the ~/.cursor directory.

Here’s a more detailed breakdown:

1. Quit Cursor:
   Ensure the Cursor application is not running by either right-clicking the icon in the dock and selecting “Quit”, or by going to Cursor in the menu bar and selecting “Quit Cursor”.
2. Move to Trash:
   Open Finder, navigate to the Applications folder, and locate the Cursor application. Right-click on it and select “Move to Trash”.
3. Remove Application Support Files:
   Open Finder, click “Go” in the menu bar, then select “Go to Folder…” and enter ~/Library.
   Open the Application Support folder and locate the cursor folder (and cursor nightly if you used a nightly build). Move these folders to the Trash.
4. Remove Files from bin:
   Open Terminal.
   Navigate to the user local bin directory: cd /usr/local/bin.
   Delete the cursor file using: sudo rm cursor and enter your password.
   Confirm the file is deleted: ls.
5. Remove Remaining Files:
   Navigate back to your home directory: cd ~.
   Check for and delete the .cursor folder using: rm -rf ~/.cursor.
   Check for and delete the cursor-tutor folder if it exists: rm -rf ~/.cursor-tutor.
   Navigate to the config folder: cd ~/.config.
   Check for and delete the cursor folder if it exists: rm -rf ~/.config/cursor.

After that install clean cursor without importing anything from other IDEs.