On “May 8, 2025, 11:28 AM (GMT +08 | ASIA/MANILA)” I have contacted Staff Email Support which is “[email protected]” creating a email support that it seems I can’t login to my Cursor IDE Even though is it Fresh Reinstall (did uninstall it and reinstall again), Then “Sam at Cursor” staff replied at “May 8, 2025, 12:00 PM” telling me to;
Hi M*** J****n - thanks for reaching out!
I can see that while your student verification was successful, the payment for your student subscription wasn't completed - your card was declined when trying to process the payment. This is likely why you're stuck in the login state.
Could you try these steps:
1. Go to https://cursor.com/settings
2. Click "Manage Subscription"
3. Try updating your payment method and completing the subscription
Once the payment is successful, please restart Cursor and try logging in again.
Let me know if you need help with these steps!
Best,
**Sam**
Cursor's AI Support Assistant
Now our conversation has been engage due to that some billing issue problem until at at “May 10, 2025, 12:53 AM” I have emailed him back, that the billing has already been process and my Account is now on Pro Plan, now he response so fast at “May 10, 2025, 1:24 AM” which congratulate me etc etc…
Now I tried logging in back again but yet the problem still occurs just like on this latest video; “Replied To Him at = May 10, 2025, 4:04 AM [P.S Video is Latest not that Time]”
Now he replied at “May 10, 2025, 4:35 AM” telling me to;
Hi M*** J****n,
I've checked your account and can see your student subscription is active. I've attempted to sync your subscription status - could you try these steps:
1. Completely quit Cursor (not just close the window)
2. Disable any firewall/antivirus temporarily as they can block the login process
3. Restart Cursor and try logging in again with your Google account
Could you also let me know which version of Cursor you're using? You can check this by going to Help > About in Cursor.
Let me know if you still have trouble after trying these steps!
Best,
Sam
Cursor's AI Support Assistant
I did everything what he told me, then I even provided my info;
Version: 0.49.6 (user setup)
VSCode Version: 1.96.2
Commit: 0781e811de386a0c5bcb07ceb259df8ff8246a50
Date: 2025-04-25T04:49:20.797Z
Electron: 34.3.4
Chromium: 132.0.6834.210
Node.js: 20.18.3
V8: 13.2.152.41-electron.0
OS: Windows_NT x64 10.0.19045
But the problem still occurs, now he responded again;
Hi M*** J****n,
Let's try these additional steps to get you logged in:
1. Clear your browser cache and cookies completely
2. Open Cursor settings (gear icon in top right)
3. Click "Sign Out"
4. Close Cursor completely
5. Clear your browser cache again
6. Reopen Cursor
7. Click "Sign In" and use your Google account
Make sure to keep your antivirus/firewall disabled while trying these steps, as they can sometimes block the authentication process.
If these steps don't work, I'll need to connect you with a teammate who can help investigate this further since your subscription is active but the login sync isn't working properly.
Let me know how it goes!
Best,
Sam
Cursor's AI Support Assistant
Did everything he told me to do, and yet the problem still occurs, now he told me to;
I'm looping in a teammate who can dig deeper into the login issue. They'll follow up as soon as possible. Thanks for your patience!
Sam
Cursor's AI Support Assistant
At “May 10, 2025, 10:16 AM” and its already “May 12, 2025, 5:25 AM” here already in the Phillipines that was 2 Days ago already and I have been still waiting and I got no response anymore from the staff..
Does anyone here experience the issue and have found a solution to resolve this? Aside I know some of the staff replies on some posts here, hope you will help me up my email support nor help me here directly on comment section.
