Cursor for teams: some have slow, others fast requests

Support Help
1

Hi

I’m having slow requests, altrough the status page says I have 117 premium requests this month, all my claude’s requests are slow.

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A colleague sitting next to me, and also in the cursor team, has fast responses.

So I’d like to ask to the devs, or someone that knows:

  • The maximum amount of total requests are combined for the whole company (currently we have several seats), or are per user?
  • Why it could be my account seems to be the only one limited? (might be others as well, I don’t know)
  • The request’s counter resets each month, that’s based on my addition to the team?, a whole team’s account setting?, some day of month?

Thanks a lot

A

2

tagging here @danperks -sorry, noticed you work at cursor :slight_smile: -

3

Trying now with @deanrie :pray:

4

Hey, to answer your questions:

  1. Each user has their own usage, but every user’s usage limit is the same. So if you are all on the base Business plan, you’ll all have 500 fast requests.
  2. This will be because you have used all of your fast requests. Currently, the dashboard at cursor.com only shows the last 30 days of usage, so may still show you at < 500 requests but you may still have hit your limit! We are hoping to change this soon to represent your actual usage.
  3. Your requests will reset at the same date as all of your teammates, which will be the date your team was first set up, each month. So if your team was setup on the 10th Jan, you’d expect to see your allowance reset on the 10th of each month following.
5

Thank you very much for your time @danperks

One more question, imagine (well, me), you run out of your 500 requests, but you are willing to put from your pocket, let’s say 20 usd for another 500, is that possible?

I’ve seen there is a way to turn on the payment part, but I don’t want to incur in extra costs to the company, thus I’d like to pay/add it for myself

6

Hey, you can do exactly that!

The best way is to enable “usage-based pricing” which charges you $0.04 for every premium request you use beyond your 500. You can set a limit, to avoid spending too much, but you only pay for what you use, instead of purchasing a batch of 500 at a time, and not using them all before your renewal!

If you have access to the billing section of your account, you should be able to change the default card to your own, so you are billed for your extra usage, but this may be complicated if your company has a monthly plan, as your following renewals would also be attempted against the default card!

7

Hi again, thank you for the continuous support

This is what I see on my profile, so that means I can’t enable it, right? (no place to put my card)

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8

Ah, being part of a team means the team’s manager would be charged for any usage you use!

The only way around this would be to have your own separate account, but this would only be useful if you used >500 extra requests, outside of the allowance your company already pays for, otherwise, you’ll be wasting some potion of your $20/m.

1 Like
9

Hi @danperks I know it’s a repetitive question regarding the usage limit… but the wording threw me off:

  1. Each user has their own usage, but every user’s usage limit is the same. So if you are all on the base Business plan, you’ll all have 500 fast requests.

you’ll all have 500 fast requests. Does that mean they all TOGETHER have 500, or they EACH have 500 fast reqs?

10

Sorry for the confusion, each member of the team has 500 requests each!