Cursor IDE says User is Unauthorised

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

My IDE is stuck with every query. It says User is Unauthorised

Request ID: 84544b1f-a4cf-4176-b807-f7c207fb0c4d
{“error”:“ERROR_UNAUTHORIZED”,“details”:{“title”:“Unauthorized request.”,“detail”:“User is unauthorized”,“isRetryable”:false,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:true}

I tried solutions mentioned previously stating to remove any custom url from models, then logout and login. Did not work for me. Can someone please help?

Steps to Reproduce

Any query triggers this response

Expected Behavior

The query should go through

Operating System

Windows 10/11

Version Information

IDE version: 2.6.13

Does this stop you from using Cursor

Yes - Cursor is unusable

4

Hey, this looks like a system clock desync issue. We see this on Windows pretty often. The server blocks requests if your computer time is far off from the server time.

Try this:

  • Open Windows Settings > Time & Language > Date & Time
  • Make sure Set time automatically is turned on
  • Click Sync now to sync your clock
  • Fully restart Cursor

If you still get the error after that, reply here and we’ll dig deeper on the server side.

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