Describe the Bug
Hi Cursor Support Team,
I’m a Cursor Pro member and started facing issues since June 11th. Here’s a detailed breakdown:
Request Responsiveness Issue
When I send prompts to Cursor, it rarely responds. Out of hundreds of attempts, I’ve only received valid AI responses fewer than 10 times.
Quota Usage Mismatch
My account has a 500-request quota, but only 14 requests are recorded as “used” — even though I’ve sent far more prompts than that.
Network Test Result
To troubleshoot, I ran curl https://api.cursor.sh in Windows PowerShell (screenshot attached). The error was: “未能解析此远程名称: ‘api.cursor.sh’” (English: “Failed to resolve the remote name: ‘api.cursor.sh’”). This suggests a DNS resolution failure — my device can’t find Cursor’s server domain.
Could you help investigate:
Is there a regional service issue affecting users in Taiwan?
Are there hidden restrictions on my Pro account (even though I’m subscribed)?
Could my home WiFi’s network settings (e.g., DNS, router rules) be blocking access to Cursor’s servers?
Attached: Screenshot of the PowerShell error (showing DNS resolution failure).
Thanks for your assistance!
Best regards,
Andy
Steps to Reproduce
我更换了网路,一样不行
Operating System
Windows 10/11
Current Cursor Version (Menu → About Cursor → Copy)
Cursor 1.0 is here!
Cursor 1.0 就在這裡!
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此版本帶來了用於程式碼審查的 BugBot、對記憶的初步了解、一鍵式 MCP 設定、Jupyter 支援以及 Background Agent 的普遍可用性。
Automatic code review with BugB
Does this stop you from using Cursor
Yes - Cursor is unusable