Unable to use cursor at all - Unauthorized request

I am suddenly starting to receive the following error when using chat or composer:

Unauthorized request.
User is unauthorized
Request ID: 1469e1ef-0015-42e2-903f-552558f1e2a5

I am a paid user for cursor pro. I have a lot of fast queries available still. I started using the newly released deepseek-v3 model and then all of a sudden I can’t use cursor anymore. Please resolve this ASAP as I can’t use cursor at all!

I can share the email of my account (its my work email account) to someone who can resolve this in DM.

me too

Can confirm this issue for pro user. Please help!

Hi, if you DM me the email for your account, I can investigate.

Actually, looks like this should be resolved now. If you’re still seeing it please DM me and I can investigate.

Yeah the issue seems to be fixed now. Thank you.

sorry, I don’t know how to DM you.

request ID: 9e12a38e-7027-4493-ba55-5657d816ddb6

I can’t use cursor any more, always “User is unauthorized” error.

the same to me

hi. I also encountered this situation, can you help me solve it, thank you!
User is unauthorized
ID: 8eb4d4a5-e23c-46fe-af87-f919900acdc3

request ID: 5935f66d-2dda-4e4c-ab2b-03ad595e201c
Help me, thanks!

For anyone seeing this issue, there are three main causes for this error that you should rule out before posting here:

1. You are purchased your account from a 3rd party - most of these accounts are setup using stolen bank details, and we are now aggressively detecting and blocking these accounts. As such, accounts not purchased directly from Cursor will be blocked.

2. You are using a temporary email address - due to abuse coming from accounts setup with temporary email addresses, we are now blocking requests from accounts with a known temporary email address. Please use standard email address providers, such as @gmail.com, for your account.

3. You are using a VPN - again due to abuse, we are having to block certain VPN providers from accessing Cursor services. While we don’t believe VPNs are inherently bad, we have to enforce blocks on certain providers that are the source of high volumes of abuse, to ensure Cursor services are not distributed for normal users.

If none of the above apply, and you believe there is no reason for a block, please let me know, and we will be happy to help!

I have same issue please help d8da12e9-171c-4627-b7a9-c1330d542557

I am facing the same issue. I am not using any VPN, Using my personal developer email address and I have purchased the subscription directly from the Cursor website.

User is unauthorized - b6275d2e-8331-4905-a0f5-5fd657fdae27

Please check and help on urgent basis.

I’ve logged out many times but it didn’t work

User is unauthorized

Request ID: ce47b1fb-8cc2-4064-b014-4433f893b6e1
Mail = melihozkass@gmail.com

@xb1jke Looks like everything is working for you now!

@MackDev-sudo Your requests were being blocked as your clock was out of sync!

@MelihOZKAS The team your account is from has been blocked due to abuse, please contact your team admin, or purchase a plan directly from cursor.com.

Hello, I already have a legal Cursor Pro license. I accidentally clicked on a link and at first I couldn’t understand what it was because I don’t speak English very well. My real Pro license is active and officially purchased. I thought it was my own trial version, and even when it gave an error, I thought my trial version was over and I bought a license. Later I realized that when I read the forum, the situation was very different, but since I don’t have English, I couldn’t realize the event, I’m already writing this with translation deepli, maybe I may have written it wrong again because I don’t have English, unfortunately, if I was going to do something bad, I wouldn’t do it with my own mail address, let’s say I did it, let’s say I went and switched to Pro from that mail address, and that’s it, I ask for your help.