Unable to use cursor at all - Unauthorized request

Bug Reports
22

please help, I just purchased pro plan for one day and now its unauthorized.
my account: [email protected]
request id : 01512697-16c4-4b9d-a7dd-e17db03f8fa7

23

can you please help with
Request ID: 0f5c5313-3e86-4596-b746-705890b817db

24

Sorry, I do not know the above conditions, but I bought it directly from cursor. I do not know what happened because I did not pay attention to the forum. When I found the problem, I learned from the forum to ask this handsome gentleman to help me Because I have been using pro for a month and there is no problem, but this happened only 6 days after the opening of the second month and I have not used more than 100 quick requests in the first month and now

This is the error message: User is unauthorized

(Request ID: f2f053ab-f3e1-4c96-94ec-e7adcaf31b7a)

Here is my email: [email protected]

cursor account email is: [email protected] Sorry my English is not very good Thank you again

I have sent an email to [email protected]

I really hope to use cursor again. Please, this handsome gentleman, 20 dollars is a little expensive for me as a poor student. I hope you can help me and guide me how to deal with it

25

Hey, we temporarily blocked the @2925.com domain due to abuse, but this has been unblocked since as many users used this domain.

I’d recommend using your outlook.com email for your Cursor account to avoid issues like this in the future!

27

Yes Sir I will re-register cursor with outlook.com email after my pro expires and continue to subscribe to cursor pro Thanks for your advice

28

Hello can you check for me too l get the same error.

c54df0a4-590e-4b25-a619-92683f37746a

29

hello Dan l get the same error for the second day in a row can you check for me also l have contacted the support yesterday via mail.
a8597056-f81b-47d6-8943-5eb81f4cfa0b

30

Hi Dan!

Im getting the blocked status, I have a @hotmail account. I currently with the Trial, can you please help me to unblock it please.

Request ID: a97a15a4-b599-47a1-8e61-ca9236cd8938

Thanks!

1 Like
31

Hey, we’re seeing a lot of abuse from @hotmail domains right now, so have temporarily blocked free plan and free trial users from using Cursor.

Please try sign up with a different address, such as @gmail.com, thanks!

32

I have same problem (Request ID: f50b2f78-df5c-4ec0-86f4-8535e4848c41). Email: [email protected]