Unable to use cursor at all - Unauthorized request

Support Bug Reports
43

i have the same issue using pro can you help me to fix it

Connection failed. If the problem persists, please check your internet connection or VPN
Request ID: f19f9f81-c104-4083-a805-e96fb78782c0

44

same

Request ID: 68cfced4-a2a6-4123-9c90-825776e74a63
{“error”:“ERROR_UNAUTHORIZED”,“details”:{“title”:“Unauthorized request.”,“detail”:“No authorization header found”,“isRetryable”:false,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:true}

47

I am facing the same issue, I am on an enterprise account
@condor
Request ID: 68041c4e-05f4-4e15-a4d0-82269e304617
{“error”:“ERROR_UNAUTHORIZED”,“details”:{“title”:“Unauthorized request.”,“detail”:“User is unauthorized”,“isRetryable”:false,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:true}
Unauthorized request. User is unauthorized
zXe: Unauthorized request. User is unauthorized
at cpA (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:32115:39511)
at opA (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:32115:38717)
at ppA (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:32116:5088)
at lol.run (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:32116:9098)
at async ort.runAgentLoop (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:44360:7632)
at async fOl.streamFromAgentBackend (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:44408:8884)
at async fOl.getAgentStreamResponse (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:44408:9837)
at async ALe.submitChatMaybeAbortCurrent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:32182:15752)
at async Object.Tr [as onSubmit] (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:43415:4779)
at async vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:43389:57281

48

hi @Jyoti_Yadav sorry to hear about your issue.

Usually there are a few causes for this:

  • Login expired or was removed: try to logout and login again to Cursor.
  • Check if any MCP is active and may be causing it.
  • Try to reproduce on a new empty project without other settings.

I would recommend to contact your company’s Cursor representative? They will be able to help. Otherwise email [email protected] as they can help directly as well.