How to fix "User is unauthorized"

Discussion
1

when i use composer in cursor, it’s return “User is unauthorized”

here is my requerstId : 8264af8d-45e5-42b3-8959-590289854d84

ive tried logging in and out, no difference

my cursor version: 0.45.11

2

That request ID seems to be expired - could you try the action again and share a fresh request ID? You can get this by:

  1. Opening command palette (⌘⇧P)
  2. Typing “Report AI Action”
  3. Selecting the Composer action that failed
  4. Copying the new request ID

This will help me look into what’s causing the unauthorized error

3

i got the same error, resquest ID : cbf96c30-283e-4ad7-97a5-74e0fe2677b3

4

Hey, the domain for your account is unfortunately in our blocklist due to abuse from users within it - we believe it may be used by temporary email services.

Please setup a new account from a different domain if you can, like gmail.com for example. If you have purchased Pro, and are now unable to use it, drop us an email at [email protected] and we’ll be happy to refund you!

5

User is unauthorized ccb04fd8-a6a2-4118-abbb-6065f2f27836

6

my Cursor account has been unexpectedly locked. I encountered the error message “User is unauthorized” when attempting to access my account. The error code provided is e64b2675-c449-4122-acce-d6989c8f49de.
Thanks a lot.

7

User is unauthorized

(Request ID: bf69b84e-7256-4341-b1ff-543023bc029a)

8

My Cursor suddenly popped up this error today: User is unauthorized (Request ID: 89aad552-27a1-4929-a6be-c1e65963be5b). Reinstalling didn’t solve the problem, and I still have unused quota for quick Q&A this month. What should I do?

9

I have already purchased the Pro version, but I still get the “User is unauthorized” error. I have sent an email to [email protected]. The reply said that everything was fine and asked me to log out and log back in. However, I tried and it still didn’t work. After that, I sent another email but received no reply. This has already wasted a lot of my time.
request ID:0c58525d-4322-402a-9165-a6ee44d29e74

10

Hi all, if you have seen this error, it is likely because you are using a temporary domain, or a domain known for accounts that attempt to abuse our platform.

As such, we’d recommend you set up new accounts with known email addresses, such as a @gmail.com email.

If you have purchased Pro, please email us at [email protected], and we’ll be happy to issue you a refund that you can use on a new account. Also, if you believe this to be a mistake and your domain is not a temporary email domain, also email us.

Please do not email us to get your account unblocked while still using a temporary email service, as no exceptions will be made.

11

Should be sorted now!

12

i am facing the same problem. request id: 40d07266-b88b-495d-bcc5-fe5c37c2b2f3

13

I’m having the issue now as well. Please help

User is unauthorized

(Request ID: 3415ede5-8fb5-4cc3-96a4-9d61f885b994)

14

help please from my pro account receiving the same message. (Request ID: e3fc04e2-e8d4-47e3-b4c5-f06dfdc206cf)

15

I got the same error when using chat sections on every prompt it says User is unauthorized
and here is my Request ID: c90f05b0-9254-41d6-b0bc-119a17bd8074

16

I got the same error

User is unauthorized

(Request ID: 6f502bdf-b170-4ccd-81e3-75b2c35ad35e)

17

i got the same error, resquest ID : 3fd4e829-ebf6-4def-a2a3-919ff8fcbabc
my Cursor account has been unexpectedly locked. I encountered the error message “User is unauthorized” when attempting to access my account. The error code provided is 3fd4e829-ebf6-4def-a2a3-919ff8fcbabc
Thanks a lot.

18

Is the date or time on your test device set to the future?
I was able to resolve the issue by correcting the date on the OS I was using for testing, which had been set ahead.