User is unauthorized error

[havemi]

I’ve been getting the User is unauthorized error since yesterday and the problem is still not resolved.

[deanrie]

Hey, check this out:

User is unauthorized

For anyone seeing this issue, there are three main causes for this error that you should rule out before posting here: 1. You are purchased your account from a 3rd party - most of these accounts are setup using stolen bank details, and we are now aggressively detecting and blocking these accounts. As such, accounts not purchased directly from Cursor will be blocked. 2. You are using a temporary email address - due to abuse coming from accounts setup with temporary email addresses, we are now b…

[conderls]

does it means that the free plan users can NOT use the custom models? When I try to use DeepSeek models, it also raised the unauthorized requests error.

[danperks]

Users on the free plan get 50 premium requests a month, which would should include the DeepSeek models!

However, if you are seeing unauthorized, it may mean you account is blocked. If so, drop us an email at [email protected] and we’ll be happy to help!

[studio-anurag]

User is unauthorized error
b6b2fed8-3bf5-4d21-9893-5b9421bf1a19

[Derry_Lee]

User is unauthorized error
e64b2675-c449-4122-acce-d6989c8f49de
my email is [email protected]，thanks！