For anyone seeing this issue, there are three main causes for this error that you should rule out before posting here:
1. You are purchased your account from a 3rd party - most of these accounts are setup using stolen bank details, and we are now aggressively detecting and blocking these accounts. As such, accounts not purchased directly from Cursor will be blocked.
2. You are using a temporary email address - due to abuse coming from accounts setup with temporary email addresses, we are now blocking requests from accounts with a known temporary email address. Please use standard email address providers, such as @gmail.com, for your account.
3. Your clock is not synced correctly - to avoid any issues or attacks, we ensure the clock on your local machine is what we expect. You may seen an error if your clock is wrong on your machine.
4. You are using a VPN - again due to abuse, we are having to block certain VPN providers from accessing Cursor services. While we don’t believe VPNs are inherently bad, we have to enforce blocks on certain providers that are the source of high volumes of abuse, to ensure Cursor services are not distributed for normal users.
If none of the above apply, and you believe there is no reason for a block, please post a request ID below, and we will be happy to help! For the users above, I have direct messaged you each.