Hello Cursor Support Team,
I hope you’re doing well. I recently received an email with a link to apply the student discount for Cursor. However, when I click the link, the page loads indefinitely without completing the process. Currently, I’m still on the free version and unable to proceed with the discount application.
Could you please assist me in resolving this issue? I’d greatly appreciate any guidance or alternative steps to apply the discount successfully.
Thank you for your help!
Best regards,
@deanrie Yes the issue persists. I go to 2 schools, In May, I verified via SheerID for one school, but clicking on “Apply Discount” in the success email just took me to the dashboard (old UI). Today I tried the other school. Also successfully verified via SheerID. Clicking on the “Apply Discount” link takes me to the same issue here (spinner).
In either case, no discount was applied. How should we troubleshoot this further? I emailed [email protected] in May, but got no response after the Sam bot told me they are connecting me with a team member. Can I DM you in some way my account details for further troubleshooting?
I’m encountering the same issue, replied to [email protected] a week ago but haven’t received a response. Has there been a definitive response as to whether this will be fixed for non-.edu emails? All universities in Canada use .ca.
Same issue here, I sent email to [email protected], and got the reply that I need to use email with ‘.edu’, I explained in the email that our university’s official emails are not ended with ‘.edu’, but he/she did not reply to me any more, I do not know if there is anyone really resolving this issue, hope the issue can be addressed quickly!
Also, every time I sent email to [email protected], I got an exactly same reply email (I think it might be automatically sent by someone) for my request, to tell me I should use ‘.edu’ email address, seems no real person checking the request I sent
You only receive an automated response that never tackles the problem.
Cursor team has “student” as a trigger word that automatically sends a response - no matter how you phrase your email, as long as it contains the word “student” you still get the same response.
