Preamble
At the beginning of 2025, our 20k+ employee enterprise initiated a Cursor pilot in a department with 10+ engineers. The department found that it made our engineers more productive, and our engineers love using it. The department would prefer to continue the contract and advocate for its roll-out more broadly at the organization.
Call to Action
Sadly, it looks like the department will cancel its contract, because the Cursor team has stopped responding to our communications. The purpose of this post is to get cursor’s attention. Please have your enterprise team immediately reach out to the vendor specialist associated with cursor team id 3219496.
Background Context
Like in any large enterprise, this enterprise requires compliance contracts to be signed to add a new vendor to the billing roster. The department has a dedicated professional vendor management specialist (VMS) to ensure that the organization’s contracts are in good shape. The VMS contacted cursor dozens of times, roughly once a week for updates over the last six months. The last response was four months ago, stating
For these compliance documents, our enterprise team handles all such requests through our contact sales form. Since you’ve already submitted the request, they’re working through their queue as quickly as possible. … the enterprise team is currently experiencing high volume, but they’ll prioritize your request
We have many, many vendors, but Cursor is the only one that has ignored our VMS for four months, so we can’t continue our contract unless things turn around in the next few days.