ERROR: Unauthorized request

Bug Reports
22

Hi, I have the same problem. Please support to me

23

Please support me

24

Hi! I’m have the same issue. Has any fix?

25

Hi, im getting the same issue. How to resolve?

27

I have the same problem(

28

Everyone, sorry for the delay in a post on this.

Unfortunately, over the last couple days, we’ve seen a high volume of abuse coming from temporary email addresses that got to the point where it was affecting our services for normal paid users.

We’ve had to mitigate this by blocking the most common domains used for this abuse. In the near future, we do plan to block all temporary domains from accessing Cursor services and also have further systems in the works to detect suspicious activity.

While this has been done to protect the majority of our users from a few users trying to exploit our services, we don’t want anyone to be caught in the crossfire.

Therefore, if you have paid for Cursor Pro or Business and are unable to access your subscription due to this block, please drop me a DM and I’ll get you sorted out immediately with a refund so you can get set up with a new account on a non-temporary domain.

I apologize for any disruption this may have caused, but it was a necessary measure to ensure Cursor remains stable for the majority of our users.

9 Likes
31

I got the same problem, please help me solve.

it say:
User is unauthorized

Request ID: 87141fd7-3b8b-41fc-b836-3e1ac956fc38

32

I got same problem.
01cc43cd-ca2b-4b57-b26f-e2e980c535f8
pro account + usage-based

33

sorry…same problem, please help me, my request id: 94dc4595-95a3-42e6-b2e4-4674f72a91bb

34

Same error.
requestID: 6433b94f-00ab-481c-b4a9-c003f46a9d7e

pro account

35

hello? how can i contact you…

36

@amanrs

37

Please help me with my account:[email protected]

38

The same mistake
id: f12b3101-575a-4bb2-8a22-438c46847fd1
Professional account

39

hi. I have a problem. Please help me solve it, thank you
User is unauthorized
Request ID: 65dc09ea-1286-46a2-b325-6e45dbcad3f9

40

request ID: 5935f66d-2dda-4e4c-ab2b-03ad595e201c
Same problem, help me please!

41

Hello! How can I contact you? I have a paid account but face an Unauthorized request error today. Request ID: ae88faa1-4979-4714-b87c-78427642ff98

42

Same here:

Request ID: 5a7c3707-14ec-4330-abe4-baae5256dadc

43

Sorry, I don’t find how to send private message.
It’s my pro account. email address “[email protected]”.
I really need your help, thank you.

44

Same:
Request ID: fdec7cc7-413f-46d6-b364-8aaa82e07755