Escalate an issue?

Is there a way to escalate a support request? I sent a mail to hi@cursor.com ~28 hrs ago on a time-sensitive request for consolidating two Business accounts, but haven’t received anything back. Replies on similar requests just say to mail either hi@cursor.com and hi@cursor.sh (I’ve done both, the .com one ~28 hrs ago, the .sh one a few minutes ago).