I’m trying for a few days to find any support email or POC to connect with.
There are some issues on my account & payment that is causing some issues for me.
The Cursor web page does not show any email address for support.
Does anyone have a idea how to get hold of anyone in the compant/support?
I have tried contacting them for 4 days now.
They are not responding to any of my emails
Hi @yuvgro
What’s your question? I can pass it on. Feel free to message me directly.
Is this normal?
I emailed hi@cursor.com two days ago but still haven’t heard back.
Hi, the issue is with my account.
I have accidentally subscribed to the pro account with my work email, and need to cancel or move the subscription to my personal email
Also, not sure how to send private massages here, but If you can forward your email, I can send you the details there
Hi @yuvgro ,
A similar question was on the forum recently from a user with an annual subscription, here is the response:
Did you sign up for an annual subscription?
If so, you can follow the same advice in that post.
I did exactly this
I have opened a new account with my personal email, and sent the information for both accounts in the support email, still no luck
Hi @yuvgro ,
I have flagged your post with the accounts team.
I know they are very busy, but hopefully will respond soon.
Thank you!
No one answers my email to the address, hi@cursor.com for the past three days.
Is it hi@cursor.com, or hi@cursor.sh? Could you please confirm the address?