I’ve had a negative experience when trying to reach the Cursor.sh support team via [email protected]. Responses are either delayed or not received at all. It’s possible that [email protected] isn’t the correct channel for support inquiries.
Does anyone have suggestions for a better way to communicate with their support team or any tips on getting a faster response?
Sorry you haven’t gotten a reply! [email protected] is a great way to reach us, and we’re growing the team to make sure we get everybody a quick reply.
I’ll DM you now to help with your request as well!
I would like to register a corporate account, but I’m encountering issues when trying to register with an email that has a .ge domain. Could you please assist me in resolving this? I have already sent all the relevant details to [email protected]
I’m still waiting for a response to my request. 
me too, it’s been almost a month and i’ve made multiple issues in the forums.
@Michael-RealT (the ceo) responded back asking why, and i haven’t heard back even though i’ve responded multiple times to be like “umm, hello?” after my initial response to them 
It seems they have a limited number of professional developers and a small support team. While Cursor is a great platform, the support could use some improvement. Cursor Team, how can we help you enhance your service?
word
hey! sorry about the delay. we’re working through a bit of a backlog atm. anyone here that hasn’t got help yet?
Nope 
I’ve started looking for alternative solutions. I really hope the Cursors.sh team can find the resources to improve their support quality.
Hi Team,
I have also tried to contact the support team on consolidation and migration of accounts into one team. we now have 24 users on the system but I cannot get anyone to respond to my concerns and questions and I am not able to see or manage the users in this manner.
Please get in touch support,
ta,
Hi Gary, I have sent you a private message. Sorry for the delay.
Hi Dan, I have a billing issue and the support at [email protected] is not responding. Could you help please?
I cannot onboard new developers under my team account until I resolve this.
Thank you
hi eric,
i have billing issues, and my scenario is a bit different, could you please help?
I too need support and have sent a few emails to [email protected] and need assistance.
The answer to the question: “Where to pay?” was received on Sunday in 15 minutes. Draw your own conclusions. 
When asked why it doesn’t work, I’ve been waiting for a couple of days already.
And this is a paid option. The support is top notch.
My company also paid for two yearly business plans and got downgraded to “free” plan. Paid 700 euros for nothing… No answer from support for two weeks already.
Got a reply and our problem solved in 2 days after writing a forum post about it. Before that we waited almost 2 weeks.