I am beyond frustrated with Cursor’s incredibly slow performance. I’ve clicked multiple times just to get the cursor to appear in the composer window—that alone speaks volumes about how sluggish the system has become. I know exactly how fast it was when I started using it—it was super fast. Now, it feels like I’m using dial-up internet from the 90s, staring at the screen for over 30 minutes just to get a response. This is completely unacceptable.
To make matters worse, I paid $20 expecting faster processing, only to be told after the fact that the payment was for a Pro subscription and that fast request packages are no longer available. This was not communicated upfront—otherwise, I wouldn’t have made the payment under false assumptions. If fast request packages are discontinued, why was I led to believe that making a payment would improve my request speed?
Your response claiming that my requests will now be processed faster is simply not true—because I am still experiencing the same excruciatingly slow performance. This is poor customer service at its finest. Instead of providing a real solution, I’m being given generic responses that don’t address the core issue: why is Cursor suddenly performing so terribly?
At this point, I expect immediate action to resolve this:
Fix the performance issues. I need Cursor to function at the speed it initially did.
Be transparent about your pricing model. Misleading customers into thinking they’re paying for faster service, only to tell them otherwise afterward, is unacceptable.
Provide better customer support. I shouldn’t have to chase down answers or wait for ages just to get a simple response.
If this issue isn’t resolved promptly, I will have no choice but to explore alternative solutions and share my experience with others because this is not the level of service I signed up for.
I expect a real solution—not another scripted response. I am looking forward to your prompt action on this.
I totally get your frustration with the performance issues and confusion around the pricing - that sounds really rough
It seems like there might be some technical issues causing the slowdown, and I want to make sure you get this sorted. Since you mentioned wanting a refund for the Pro subscription, you can email [email protected] and the team there will help process that for you
For the performance issues specifically, could you try disabling extensions and testing with a minimal setup? That often helps identify if something specific is causing slowdowns. You can check out our troubleshooting guide here: Cursor – Common Issues
But definitely reach out to [email protected] first about the refund and they can help investigate the performance problems too
I have sent repeated emails to [email protected] and have received absolutely no replies for over 2 weeks. I’ve paid for cursor for 2 months now and while the first 20 days it was okay the last month it has sucked. Does anyone ever respond to support or [email protected] ever?
I’ve also found the customer service to be slow. It took weeks to get a reply at one point. Our trial has ended a day sooner than expected. I was told we could request a few extra days if needed, and requested that a few days ago, but got no reply. The Team settings UX has disappeared, and I was in the process of arranging for our finance team to set up the billing details. I don’t have the billing link anymore, and am unsure if they can just add the billing details to any account or if it has to be mine.
Hi! Over the past week, Cursor has become very slow. I have a subscription and have been satisfied with using Cursor. But after I paid $20, plus an additional $20 for faster requests, it’s now taking forever to respond. The answers seem to be artificially delayed — and this is happening on a Saturday morning. It’s become impossible to work. I was happy with Cursor before, but after paying and even paying extra for fast tokens, it has turned into a nightmare.