I am beyond frustrated with Cursor’s incredibly slow performance. I’ve clicked multiple times just to get the cursor to appear in the composer window—that alone speaks volumes about how sluggish the system has become. I know exactly how fast it was when I started using it—it was super fast. Now, it feels like I’m using dial-up internet from the 90s, staring at the screen for over 30 minutes just to get a response. This is completely unacceptable.
To make matters worse, I paid $20 expecting faster processing, only to be told after the fact that the payment was for a Pro subscription and that fast request packages are no longer available. This was not communicated upfront—otherwise, I wouldn’t have made the payment under false assumptions. If fast request packages are discontinued, why was I led to believe that making a payment would improve my request speed?
Your response claiming that my requests will now be processed faster is simply not true—because I am still experiencing the same excruciatingly slow performance. This is poor customer service at its finest. Instead of providing a real solution, I’m being given generic responses that don’t address the core issue: why is Cursor suddenly performing so terribly?
At this point, I expect immediate action to resolve this:
Fix the performance issues. I need Cursor to function at the speed it initially did.
Be transparent about your pricing model. Misleading customers into thinking they’re paying for faster service, only to tell them otherwise afterward, is unacceptable.
Provide better customer support. I shouldn’t have to chase down answers or wait for ages just to get a simple response.
If this issue isn’t resolved promptly, I will have no choice but to explore alternative solutions and share my experience with others because this is not the level of service I signed up for.
I expect a real solution—not another scripted response. I am looking forward to your prompt action on this.