Getting max mode issue on Ultra plan and no billing information is loading

[dev_11 (aamir)]

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Can’t run any prompts or see any biling information at all. Ultra user

Steps to Reproduce

Try to write a prompt and it won’t let me submit.

Screenshots / Screen Recordings

Operating System

MacOS

Version Information

Version: 3.30.8 (Universal)
VS Code Extension API: 1.128.0
Commit: 4a44c846d0b817fab060823f93c63ea2861ac190
Date: 2026-11-11T21:36:33.134Z
Layout: Agent Window
Build Type: Stable
Release Track: Default
Electron: 43.8.4
Chromium: 150.0.7871.250
Node.js: 24.22.1
V8: 15.0.245.31-electron.0
xterm.js: 6.1.0-beta.291
OS: Darwin arm64 25.2.0

For AI issues: which model did you use?

Opus 5.5

Does this stop you from using Cursor

Yes - Cursor is unusable

[Joe_LK]

Same, at 14% on Ultra and getting out of usage messages.

[Marx_Benzon]

I’m getting the same. … Anyone know how to fix this?

[Yash_Chaudhari1 (Yash Chaudhari)]

I have the same problem.

Hope it gets fixed soon.

[dev_11 (aamir)]

Looks like a major outage globally could be causing problems here too. https://downdetector.com/

Cursor team seems aware as of a couple minutes ago: https://status.x.ai/history

[Connection_Api_s]

same issue, it shows current plan free sometimes, sometimes not loading at all. I am at 12% usage of my premium plan but it’s giving quota used completely. I think they have already taken up the matter, a notification at the top showing elevated error is popping up.

[lesmo]

I’m experiencing a similar problem. Cursor Agents window is kicking me back to Auto sometimes and insisting I don’t have a subscription.

I’m on Ultra plan. And sometimes usage isn’t loading.

[Andres_Tamayo]

Same issue. Grok build, and Grok Cursor at least those are the ones I’ve checked, are unable to show my usage, my billing, and appears as if I don’t have a paid plan.

[Hasan_Demir]

I am also using the SUPER plan, but I’m currently having an issue with my account; I cannot access my usage data, and my account appears to be on the FREE plan. Is there an issue with the servers? Cursor support team, I need URGENT assistance!

[Colin]

@dev_11

Cursor team seems aware as of a couple minutes ago: https://status.x.ai/history

Thanks @dev_11! Yes, this incident is related, and the team is working on it.

[9_MM]

i cant use my premium plan weekly usages, more than 20% is going to get waste because of this bug

its saying ''Couldn’t load your plan.

[lesmo]

It seems a fix is already in place…