GitHub Integration Fails with Error: INTERNAL

Support Bug Reports
1

Where does the bug appear (feature/product)?

Somewhere else…

Describe the Bug

Hi Cursor Support,

I’m unable to connect my GitHub account to Cursor. The connection remains on “Connecting to GitHub” and eventually fails with an INTERNAL error.

I’ve tried reconnecting, but the issue persists. Here are the error details from two attempts:

  • Request ID 1: b71bb9eb-8952-4658-b3bb-9e141b6e2355
  • Request ID 2: 9325583b-a6a6-4b0b-bf9b-1ffc7a4e98d4

The error message is:

“Cursor could not finish connecting to GitHub. Try again, or contact support if the issue continues. Error: INTERNAL.”

Could you please investigate the cause and advise how I can resolve this issue?

Thank you.

Steps to Reproduce

Open Cursor and navigate to the GitHub integration section.
Click “Connect GitHub”.
The connection remains on “Connecting to GitHub” with the message: “We are finishing your account connection and checking your installations.”
After waiting, the connection fails with the error: “Cursor could not finish connecting to GitHub. Error: INTERNAL.”
Retried the connection multiple times, but the same error persists.

Screenshots / Screen Recordings

Screenshot 2026-10-13 at 10.23.09 AM.png
Screenshot 2026-10-13 at 10.23.09 AM.png749×295 8.99 KB

Operating System

MacOS

Version Information

Cursor Web browser

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey @AK1, thanks for the report and for including the request IDs.

We had a service incident earlier today that affected connecting GitHub, and both of your attempts landed during it. The connection started on our side but couldn’t finish before it timed out, which is why you saw “Error: INTERNAL”. Nothing is wrong with your GitHub account or settings.

You can follow the incident at status.cursor.com. Once it shows as resolved, please try Connect GitHub one more time.