Grok Bot 0.24.0 - Stuck Agent Computer / Black Window

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

The Grok Bot desktop application (v0.24.0) opens to a completely blank, black window and fails to initialize.

When attempting to bypass the app via a web browser, it returns the error: “Grok Bot couldn’t finish setting up — Can’t reach your computer right now.”

This appears to be the known infrastructure issue where the account’s dedicated cloud-hosted virtual computer drops into a stuck state, causing the local background process (local-exec-daemon) to fall into an infinite crash/boot loop.

Because the app is completely locked out locally and online, I am unable to click the internal reset buttons. Please manually reset or recreate the Agent Computer container tied to this account backend. Thank you!

Steps to Reproduce

  1. Download and install Grok Bot desktop application (v0.24.0) on Windows.
  2. Launch the application from the desktop shortcut or start menu.
  3. Observe the application opening to a completely blank, black screen.
  4. Attempt to log in or access the environment via a web browser.
  5. Observe the error: “Grok Bot couldn’t finish setting up — Can’t reach your computer right now.”

Expected Behavior

  1. The Grok Bot desktop application should launch into a fully responsive user interface.
  2. The local-exec-daemon background process should initialize and connect to the cloud server normally.
  3. The application environment should provision correctly on both desktop and web browser surfaces without network timeout errors.

Screenshots / Screen Recordings

Screenshot 2026-08-25 223004.png
Screenshot 2026-08-25 223004.png1594×998 15.5 KB

Operating System

Windows 10/11

Version Information

0.24.0

Does this stop you from using Cursor

No - Cursor works, but with this issue

7

Hey @adi.s,

A reset won’t help here, and you won’t lose any work. Your agent computer is fine on our side. The problem is that your machine can’t resolve the address the app uses to reach it. DNS lookups for the cursorvm.com domain are failing on your network (while our main servers resolve fine), which is why both the desktop app (black window) and the browser show “Can’t reach your computer.”

This is almost always a corporate firewall, DNS filter, or security tool. Quickest checks:

  1. Open Grok Bot on a phone hotspot. If it works there, it’s your network.
  2. Ask IT to allow cursorvm.com and all subdomains in any DNS/firewall/security tooling.
  3. As a test, switch your DNS to 1.1.1.1 or 8.8.8.8 and relaunch.

On a company network, option 2 is usually the fix. Let me know how the hotspot test goes