Grok Bot Android — all bots fail to generate after Reset; computer view works; weekly usage 72% (not capped)

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

See ticket: T-F76591

Where does the bug appear?
Grok Bot (Android). Desktop Grok Bot was closed for most of the incident. Same account.
Describe the bug
Every Bot fails to generate a reply. The shared Agent Computer desktop still opens and works.
Errors:
Bot failed to respond — Something went wrong while generating the reply. Try again.
Message not delivered — Something went wrong talking to your computer.
Couldn’t refresh — showing the last loaded messages
The red toast also appears as soon as the app opens, before a new send (on Master in the roster).
hello / Hi / status? fail on:
Master
Lingxi’s Engineer Bot
Site Audit
Hustle / CareerOps (previews show Hello, no reply)
Failed sends stay local (Retry). No request ID on Android toasts.
What still works
Agent Computer view: /workspace, Chrome, terminal box@cursor. OpenCode on that VM answered hi (~2026-09-13 16:00 ET).
Timeline
2026-09-13 ~15:17 ET — chat generation dies; computer view still up
Followed Sam (in-app): force-stop, one hello — still failed
Reinstalled Android app — error on launch
Later: Reset Agent Computer — same errors
2026-09-15 ~07:00 ET — still broken
Not weekly usage
Grok Bot → Settings → Usage: Weekly usage 72%, resets in 4 days (28% remaining).
Cursor.com Overview on this email shows Cursor included usage 0% / reset Oct 13 — that is the IDE meter, not Grok Bot.
Already tried (no fix)
Force-stop / reopen Android
Reinstall app
hello on multiple bots and new sends
Agent Computer Reset
Did not keep hammering Reset after it failed to restore chat
In-app ticket with Sam (Sep 13); no follow-up after the hello test
Expected
A short hello gets a reply. App open does not toast a generation failure.
Request
Please inspect the chat generation / sendPrompt path for this account. Computer stream is healthy; Reset did not fix generation. Keep bots, history, and /workspace. Do not wipe again.

Plan: SuperGrok / Grok Bot on this account
I can attach: roster toast, Engineer Bot not-delivered, Site Audit not-delivered

Steps to Reproduce

Send Hello to a bot

Expected Behavior

Computer reaches and replies to bots

Operating System

Windows 10/11

Version Information

Latest version of Android and Windows app

Additional Information

See ticket for screenshots.

Does this stop you from using Cursor

Yes - Cursor is unusable

5

Hey, thanks for the detailed report. Your diagnosis is spot on.

You’re right on both points. It’s not your weekly usage, and it’s not the Android app. The issue is on the cloud computer that runs all your bots. It lost the ability to reach our backend in the second half of September 13, so every bot stopped generating replies, even though the computer’s desktop view still works. Both the Update from your phone and the later Reset were rejected or timed out on our side. So you didn’t break anything, and there’s nothing you can do on your side to fix it.

I’ve passed your account to the team so they can restore access or move you to a fresh computer while keeping your data. Your bots, chats, and /workspace are still there, and we have a recent backup. While the team is working, please don’t run Reset or Update, and don’t reinstall the app.

We’ll reply here once everything’s ready. After that, please do this: fully close the Android app, open it again, and send a short “hello” to the Master bot.

7

Hey there @Kostadin_S

Please restart Grok Bot and try again!