Grok Bot: browser and Screenshot blocked by "saved credential" error, and Update and Reset both fail

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Since Nov 10, 2026 at about 7:55 AM ET (12:55 UTC), every browser action and Screenshot fails on all of my bots, on desktop and mobile, with this error: “The box could not confirm that no saved credential is being filled into its browser, so this tool did not run. Retry in a few seconds.” Chat, Shell, files, connectors and routines still work. I can’t see any bot’s desktop, and neither can the bots.

Steps to Reproduce

  1. Open Grok Bot. It doesn’t matter which device: Windows desktop 1.0.1, Android or iOS.
  2. Open any bot’s chat and ask it to take a screenshot of its computer or to open any website, for example “open google.com”.
  3. The tool fails right away with: “The box could not confirm that no saved credential is being filled into its browser, so this tool did not run. Retry in a few seconds.”
  4. Retry after a few seconds, a few minutes or a few hours. It fails the same way every time.
  5. Try the same thing from a different bot. Every bot on the account fails identically, since they all share the same computer.
  6. Try to open the bot’s desktop view in the app. It doesn’t load on any device.
  7. Ask the bot to run a Shell command, read a file or use a connector. Those all still work, so only the browser, desktop and Screenshot are affected.
  8. Press Update Bot’s Computer. Nothing changes, and the computer’s uptime keeps counting from the same start.
  9. Press Reset Bot’s Computer. It fails, the computer doesn’t move, and the uptime is still unchanged.

It reproduces 100% of the time and has done so continuously since Nov 10, 2026 at about 7:55 AM ET.

What the bot sees on its computer

  • /tmp/sand-host.log is 0 bytes and hasn’t been written since Nov 10, 7:55 AM ET.
  • /tmp/sand-copy-in-status.json shows {"phase":"failed","outcome":"failed","errorClass":"entrypoint-no-terminal-status","exitCode":1}, dated Nov 10, 8:05 AM ET.
  • The computer has kept running the whole time, and the uptime never resets.

What I already tried

  • Updated the app, fully quit and reopened it, and retried the screenshot, as support suggested.
  • Update Bot’s Computer did nothing.
  • Reset Bot’s Computer failed. The computer didn’t move, and the uptime is unchanged.
  • Opened support ticket T-J83855, which has been escalated to a human.

Expected Behavior

The browser and Screenshot work again, or my bot gets moved to a fresh computer. This looks like the same issue Colin described above, where the background service stopped responding, so Update and Reset can’t run either. Recover isn’t offered for my computer, so I can’t get past this on my own.

Operating system: Android, iOS and Windows 10/11, all on their latest versions. It happens on every one of them.
Version: Grok Bot desktop 1.0.1 on Windows, plus the latest Android and iOS apps.

Operating System

Windows 10/11
Linux
iOS

Version Information

Windows 1.0.1
iOS 1.25.0
Android 1.19.1

Does this stop you from using Cursor

No - Cursor works, but with this issue

13

Update: This is resolved as of today (Nov 12) around 4:05 PM ET — the Grok Bot computer moved onto a fresh instance, and the desktop view, browser, and screenshots are all working normally again across devices. I’ve also updated ticket T-J83855 to let support know it can be marked resolved.