Grok Bot computer host service down since the Oct 24 restore: all of my bots' browsers and Screenshot fail with the "saved credential" error; Update does nothing (ticket T-I96317)

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Since Nov 9 ~5 PM CT, every Grok Bot on my computer fails all browser and Screenshot actions with: “The box could not confirm that no saved credential is being filled into its browser.” The screen viewer and secret box have failed since Oct 31.
Diagnostics: /tmp/sand-supervisor/status.json shows hostRunning: false (hostVersion 78042fa). /tmp/sand-host.log is 0 bytes since Oct 24. /tmp/sand-copy-in-status.json shows phase failed, partial-hydrate, failureCount 145793.
Same as threads 175929, 176385, 176355 and 177565, which staff fixed with a fresh computer. Update shows nothing to install. Ticket T-I96317 ([email protected]) has had no human reply in 8 days.
I have a verified private backup. Please move my bots to a fresh computer, keeping bots and chats, and don’t reset this one without asking me first.

Steps to Reproduce

  1. Ask any Grok Bot on my computer to open a web page or take a Screenshot.
  2. It fails right away with “The box could not confirm that no saved credential is being filled into its browser.”
  3. This happens with every bot, every time, since Nov 9 around 5 PM CT. Update shows nothing to install.

Expected Behavior

Bots should be able to use the computer’s browser and take Screenshots, and the screen viewer and secret box should work

Operating System

iOS

Version Information

Grok Bot 1.24.1 (29176) · runtime 3256f1efc7edfe70e7803a4f98df59ecefc9bcb3 · embedded bundle · channel production

Additional Information

Same issue as forum threads 175929, 176385, 176355 and 177565, which staff resolved by moving the user to a fresh computer. Support ticket T-I96317 ([email protected], opened Nov 1) has had no human reply. I have a full verified private backup and I’m ready for a move to a fresh computer. Please keep my bots and chats, and don’t reset this computer without checking with me first.

Does this stop you from using Cursor

Yes - Cursor is unusable

10

Hi @joshcodylafreniere, your bots’ computer was rebuilt on a larger disk today and came back up around 14:38 UTC, with your bots and chats kept.

This is a temporary measure, so please reduce the amount of disk space used by your computer. The team is working on a better fix.

12

Thanks Colin, the rebuild worked. Quick update from our side:

The host service is running again. The screen viewer, screenshots, the browser and the secure secret form all work now, and a test secret saved fine.

One thing to know: the rebuild restored files from an Oct 22 snapshot, so we lost about three weeks of changes on the box. We’ve restored what we needed from our own backup.
We’ve cut disk use as you asked. Disk is down from 65G (26%) to 43G (about 17%), and inode use is down from 72% to about 33%. We compressed big logs, removed old cleaned-up working copies, and archived old QA folders.

Is there a target level you’d like us to stay under before the box goes back to a normal-sized disk? Thanks again for the quick help.