Grok Bot cloud workspace inaccessible after trial exhaustion — ticket T-E97475 pending

Support Help
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

I’m trying to recover work that was already produced inside my Grok Bot cloud workspace before my free-trial usage was exhausted.

I started a relatively long-running task to evaluate Grok Bot. The Bot completed a substantial amount of work in its cloud environment, but when the remaining trial usage reached zero, I lost the ability to interact with the Bot and could not find any way to export or retrieve the existing workspace files or intermediate artifacts.

I am NOT asking for additional trial usage, additional compute, or for the task to continue. I only want to recover/export the files and work that had already been generated before the usage limit was reached.

I contacted support at [email protected] and received ticket T-E97475. I was told on August 19 that the case had been passed to a teammate who could help recover the workspace. I followed up again on August 20, but I have not yet received a recovery path or confirmation that the workspace is being preserved.

My main concern now is data retention. Could someone from the Grok Bot team please confirm that the existing cloud workspace / synced artifacts will be preserved while T-E97475 is being investigated, and help me recover or export them?

Platform: Grok Bot for Mac
Support ticket: T-E97475

I can provide my account email, screenshots, app version, or any session/workspace identifiers privately if needed.

5

Hey, thanks for the report, and no panic. Your Grok Bot computer and all the work on it are still there. When the trial usage ends, nothing gets deleted. The bot just stops replying to new messages.

You can still open Grok Bot and use computer view to take control of the computer directly. From there, you can manually grab your files, like opening a browser inside the computer and uploading them wherever you want. Files the bot already attached in chats are also saved and can be downloaded from the conversation.

Important: do this before the end of the trial window, around August 25. After that, the app won’t be able to connect to the computer until your account has access again.

Also, don’t use Reset Grok Bot’s Computer in settings. That option wipes the computer’s data.

Let me know if anything doesn’t work with the steps above.